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Anonymous
Posts: 0
Accepted Solution

Go Pro Studio won't open project

Go pro studio won't open my project. When I attempt to open the project i get a "Go Pro Studio.exe has stopped working" message. When the autosave version is selected, I receive the same message before Go Pro Studio shuts down. I have been working on this project for months and have never received this message for this project. 


Accepted Solutions
Tourist
Posts: 115

Re: Go Pro Studio won't open project

I did a little research and it looks like there a few different things that could be causing the issue. Here is a list of solutions to try directly from gopro's support page: https://gopro.com/support/articles/how-to-resolve-gopro-studio-20-crashing-issues (if you follow this URL there are some direct links on how to do certain steps.)

 

  1. Make sure that you have the latest version of GoPro Studio installed (currently version 2.5). 
  2. Verify that your computer meets the minimum system requirements by comparing your computer's specs to our requirements here:  
Click on the Start Menu, then right-click on the word "Computer" or “My Computer”, and click “Properties”.   Once you have done this, scroll down to the System Information for Processor and RAM.  You can find your graphics card by clicking on the small arrow to the left of “Display Adapters” in your Device Manager.  
 
  1. If you are importing videos or pictures to GoPro Studio when you encounter a problem, make sure that you copy the files to your computer from your camera first.  Then you can import the files into GoPro Studio.
  2. Make sure you are logged in as an administrator.
  3. Install the Microsoft Visual C++ 2008 SP1 Redistributable Package.
  4. Run Windows Update to make sure you have all the latest Windows Updates and Service Packs, especially everything that has to do with Microsoft .Net Framework.  To make sure that the updates are looking for the right components, follow the instructions below: 
       
    1. Click the Start button (Windows 7) or go into the search box (Windows 8)
    2. Search for "Turn Windows features on or off"
    3. Select Microsoft .Net framework 3.x.x 
    4. Check all the boxes
    5. Click OK
You may need to run Windows Update a couple times, as some updates enable newer updates to be installed. 
  1. Make sure there aren’t any non-English letters in the filenames or folders in your source files or “convert to” location.
  2. If crashing persists, try booting Windows in “SAFE MODE” and then try Studio again. If it still crashes, contact customer support. If it does not crash in SAFE MODE that means that another process that is running in non-safe mode is interfering with GoPro Studio’s ability to run properly.

 

  1. Uninstall and reinstall GoPro Studio.
  • Close GoPro Studio.
  • Go to Start Menu > Control Panel > Programs and Features
  • Find "GoPro Studio" and uninstall it.
  • Reinstall GoPro Studio.
  1. Turn off User Account Control in Windows Control Panel.

 

  1. Temporarily disable your anti-virus software. You can usually do this by the following, although you may need to research your particular software if the below steps don't work for you:
  • Click the Anti-virus software icon in the task bar (by the clock in the bottom-right of the computer screen). If you don’t see it, click the up arrow next to the clock, and you should see the icon in there.
  • Right-click on the icon.
  • Click “Disable for 1 hour” or something similar. This option is available in most anti-virus programs. Do not choose "Disable until restart."

 

-Sam

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All Replies
Tourist
Posts: 115

Re: Go Pro Studio won't open project

I did a little research and it looks like there a few different things that could be causing the issue. Here is a list of solutions to try directly from gopro's support page: https://gopro.com/support/articles/how-to-resolve-gopro-studio-20-crashing-issues (if you follow this URL there are some direct links on how to do certain steps.)

 

  1. Make sure that you have the latest version of GoPro Studio installed (currently version 2.5). 
  2. Verify that your computer meets the minimum system requirements by comparing your computer's specs to our requirements here:  
Click on the Start Menu, then right-click on the word "Computer" or “My Computer”, and click “Properties”.   Once you have done this, scroll down to the System Information for Processor and RAM.  You can find your graphics card by clicking on the small arrow to the left of “Display Adapters” in your Device Manager.  
 
  1. If you are importing videos or pictures to GoPro Studio when you encounter a problem, make sure that you copy the files to your computer from your camera first.  Then you can import the files into GoPro Studio.
  2. Make sure you are logged in as an administrator.
  3. Install the Microsoft Visual C++ 2008 SP1 Redistributable Package.
  4. Run Windows Update to make sure you have all the latest Windows Updates and Service Packs, especially everything that has to do with Microsoft .Net Framework.  To make sure that the updates are looking for the right components, follow the instructions below: 
       
    1. Click the Start button (Windows 7) or go into the search box (Windows 8)
    2. Search for "Turn Windows features on or off"
    3. Select Microsoft .Net framework 3.x.x 
    4. Check all the boxes
    5. Click OK
You may need to run Windows Update a couple times, as some updates enable newer updates to be installed. 
  1. Make sure there aren’t any non-English letters in the filenames or folders in your source files or “convert to” location.
  2. If crashing persists, try booting Windows in “SAFE MODE” and then try Studio again. If it still crashes, contact customer support. If it does not crash in SAFE MODE that means that another process that is running in non-safe mode is interfering with GoPro Studio’s ability to run properly.

 

  1. Uninstall and reinstall GoPro Studio.
  • Close GoPro Studio.
  • Go to Start Menu > Control Panel > Programs and Features
  • Find "GoPro Studio" and uninstall it.
  • Reinstall GoPro Studio.
  1. Turn off User Account Control in Windows Control Panel.

 

  1. Temporarily disable your anti-virus software. You can usually do this by the following, although you may need to research your particular software if the below steps don't work for you:
  • Click the Anti-virus software icon in the task bar (by the clock in the bottom-right of the computer screen). If you don’t see it, click the up arrow next to the clock, and you should see the icon in there.
  • Right-click on the icon.
  • Click “Disable for 1 hour” or something similar. This option is available in most anti-virus programs. Do not choose "Disable until restart."

 

-Sam

Anonymous
Posts: 0

Re: Go Pro Studio won't open project

I've tried all the options, no such luck. 

Backpacker
Posts: 1,447

Re: Go Pro Studio won't open project

Sorry to hear that. This issue has been happening to GoPro Studio users on Windows 10, and anything below windows 7. You might want to get the latest update, or reinstall it even if at the latest update. And try not opening the auto save if you've already saved it there's some issue with that still. Make sure that your computer carries all The Softwares System requirements to run. And get the latest update for windows too. System Requirements: https://gopro.com/support/articles/what-are-the-minimum-system-requirements-for-gopro-studio Hope that helps.
ChrisEditing_GoPro Support_GoPro Studio Requirements.png
Anonymous
Posts: 0

Re: Go Pro Studio won't open project

did you ever find a soluttion? 

Tourist
Posts: 1

Re: Go Pro Studio won't open project

I have the same problem, on Windows 10.

 

I can open Gopro Studio, but I can't open my project. When I saved it, the program frooze, and the auto-saved version disappeared. I did everything mentioned above. Is i possibel to open the project in another program?

GoPro
Posts: 229

Re: Go Pro Studio won't open project

[ Edited ]
 
The most important thing to check in these scenarios is your project's file size. If it's 0kb, then it's unfortunately lost. I'm definitely hoping for the opposite, however. If your project file(will be in .gcs format) is larger than 0kb, then please contact GoPro Support and attach that file in your email so they can look through the project data and try to revive it.
 
We recently released a new update to GoPro Studio which addressed the issues in this thread. In addition, the Autosave functionality has been improved as well, so CLICK HERE to download the new update(You must have a 64-bit OS to download this).
 
Please be aware that with this update also includes our NEW software, GoPro App for Desktop. It's a media management tool which scans the folders you choose and indexes all of your GoPro media to show in one interface. It's very easy to use once you check out our YouTube videos and see how it works. They come bundled together, so you must have both installed.
 
Please download the latest update of GoPro Studio, and you should see the issues that you're facing go away. Make sure that you post back on this thread so other members can know whether it worked or not.
 
Thanks!
 
~ Mowens
Anonymous
Posts: 0

Re: Go Pro Studio won't open project

I am having same problem.  GoPro Studio crashed a few times while editting but auto-save always opened.  After I finished editing for the last time I saved and closed Studio.  Now the project will not open and says "Studion has stopped working" when opened via double clink on the proejct file, or "error while loading project" if opened from within Studio.  I installed the latest release and still happening.  File is 1.12mb so something is there.  Help please