Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 3

Go Pro Studio, after import does not preview and does not convert movies

As a title, once you import movies, if I hit the PLAY button in the STEP1 window I hear only the audio and I do not see the video. If I then decide to convert the movie, even if only 40mb stays at 0% blocking.
The PC is new generation, I have installed VLC and Quick time here is the dxdiag of the PC:

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)
Language: Italian (Regional Setting: Italian)
System Manufacturer: HP
System Model: HP ProBook 430 G3
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8088MB RAM
Page File: 3862MB used, 12312MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_80FF103C&REV_07
Display Memory: 1824 MB
Dedicated Memory: 192 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1368
Native Mode: 1366 x 768(p) (60.003Hz)

 

Please help me .... I do not know what to do ...