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Sightseer
Posts: 4

Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

So i spent hours adding all my clips and cutting them editing etc.... for a whole 18 minute video of my travels in New Zealand. finally exported it and it played fine except the quality was poor... after some research i found out that if you custom export it you can change the settings and voila i did so and put the bitrate up etc. i noticed quite an increase in the size of the file after changing the export settings but still i want the best quality for my video right? so i finally exported it and it did not crash or fail but when i actually try to play the file on windows or even VLC it wont play it comes up with the error code - 0xc00d36e5. im guessing the sizing of the file is the issue? or maybe is it because i put the bitrate up higher than my gopro hero 4 actually recorded in? any help would be greatly appreciated guys as i have a further 3 movies to make from my other travels to other countries.

Highlighted
GoPro
Posts: 6,097

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

Hi @jamien26621,

 

 

Looks like a Windows Error code.

Please check this. 

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/code-error-0xc00d36e5/f80a6ab7-8...

 

Can you provide some details as well like your computer's specs? - Graphics card details and processor details. 

 

Please let me know.

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 4

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

i have a lenovo g580 i dont know the specs but these are what i found on CNET.

 

Processor / Chipset
  • CPU
    Intel Core i3 (3rd Gen) 3110M / 2.4 GHz
  • Number of Cores
    Dual-Core
  • Cache
    3 MB
  • 64-bit Computing
    Yes
  • Chipset Type
    Mobile Intel HM76 Express
  • Features
    Hyper-Threading Technology, integrated memory controller
Cache Memory
  • Installed Size
    3 MB
RAM
  • Memory Speed
    1600 MHz
  • Memory Specification Compliance
    PC3-12800
  • Configuration Features
    1 x 4 GB
  • Technology
    DDR3 SDRAM
  • Installed Size
    4 GB
  • Rated Memory Speed
    1600 MHz
Storage
  • Interface
    Serial ATA-300
  • Optical Drive
    DVD-Writer fixed - tray
Memory
  • Max Supported Size
    8 GB
  • Technology
    DDR3 SDRAM
  • Speed
    1600 MHz / PC3-12800 - 1600 MHz
  • Form Factor
    SO-DIMM 204-pin
  • Slots Qty
    2
  • Empty Slots
    1
Display
  • LCD Backlight Technology
    LED backlight
  • Resolution
    1366 x 768 (HD)
  • Widescreen Display
    Yes
  • Image Aspect Ratio
    16:9
  • Monitor Features
    VibrantView, glossy
  • Type
    LED
  • Diagonal Size (metric)
    39.62 cm
  • Display Resolution Abbreviation
    HD
Audio & Video
  • Graphics Processor
    Intel HD Graphics 4000
  • Integrated Webcam
    Yes
  • Capture Resolutions
    1280 x 720
  • Sound
    Stereo speakers, microphone
  • Audio Codec
    Realtek ALC269Q
Hard Drive
  • Spindle Speed
    5400 rpm
  • Type
    HDD
  • Capacity
    500 GB
Input
  • Type
    keyboard, touchpad
  • Features
    multi-touch touchpad
Communications
  • Wireless Protocol
    802.11b/g/n
  • Wired Protocol
    10/100 Ethernet
Optical Storage
  • Drive Type
    DVD-Writer
  • Type
    DVD-Writer
  • Form Factor
    fixed
  • Load Type
    tray
Processor
  • CPU Type
    Core i3
  • Processor Number
    i3-3110M
  • Generation
    3
  • Manufacturer
    Intel
  • Clock Speed
    2.4 GHz
Battery
  • Capacity
    48 Wh
  • Cells
    6-cell
  • Technology
    lithium ion
  • Run Time (Up To)
    6 sec
Card Reader
  • Type
    2 in 1 card reader
  • Supported Flash Memory
    MultiMediaCard, SD Memory Card
AC Adapter
  • Input
    AC 120/230 V (50/60 Hz)
  • Output
    65 Watt
Connections & Expansion
  • Interfaces
    USB 2.0
    2 x USB 3.0
    VGA
    HDMI
    LAN
    Headphone/microphone combo jack
  • Memory Card Reader
    2 in 1 (SD Card, MultiMediaCard)
System
  • Notebook Type
    notebook
  • Platform
    Windows
  • Hard Drive Capacity
    500 GB
Networking
  • Data Link Protocol
    Ethernet, Fast Ethernet, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
  • Ethernet Controller(s)
    Atheros AR8162
Monitor
  • Diagonal Size
    15.6 in
Software
  • Microsoft Office Preloaded
    Includes a pre-loaded image of select Microsoft Office 2010 suites. Purchase an Office 2010 Product Key Card or disc to activate preloaded software on this PC.
Dimensions & Weight
  • Width
    14.8 in
  • Depth
    9.6 in
  • Height
    1.4 in
Manufacturer Warranty
  • Type
    1 year warranty
Audio Output
  • Compliant Standards
    Dolby Advanced Audio v2, High Definition Audio
Mainboard
  • Chipset Type
    Mobile Intel HM76 Express
Environmental Standards
  • ENERGY STAR Certified
    Yes
Physical Characteristics
  • Weight
    5.73 lbs
Operating System / Software
  • OS Provided: Type
    Windows 8 64-bit Edition
  • Type
    AccuWeather, CyberLink Power2Go, McAfee Internet Security Suite (30 days trial), PokeTALK, Skype, CyberLink Youcam, Cyberlink PowerDVD, EverNote, Lenovo Cloud Storage, Lenovo Companion, Lenovo Energy Management, Lenovo OneKey Recovery, Lenovo Support
Video Output
  • Graphics Processor
    Intel HD Graphics 4000
  • Graphics Processor Series
    Intel HD Graphics
Highlighted
GoPro
Posts: 6,097

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

 

Got it @jamien26621,

 

May I know the resolution or settings you used to record the video?

 

Thanks,

-Jay 

Highlighted
Sightseer
Posts: 4

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

my go pro always records on 1080p and 40-50 frame 

Highlighted
GoPro
Posts: 6,097

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

 

Hi @jamien26621,

 

Please try to use minimum settings instead. 

Based on your computer your max resolution is 720.

 

**Audio & Video

  • Graphics ProcessorIntel HD Graphics 4000
  • Integrated WebcamYes
  • Capture Resolutions1280 x 720
  • SoundStereo speakers, microphone
  • Audio CodecRealtek ALC269Q

**

 

Please let us know if 720 is still doing the same. 

 

Best Regards,

-Jay 

 

Highlighted
Sightseer
Posts: 4

Re: Go Pro Studio Exporting My Project But It Does Not Play... - Error Code 0xc00d36e5 Pops Up.

still doing the same. i deleted about 5 minutes off my project and exported it and it worked. it must be an issue with the file sizing. i have gone over the individual files and none are corrupted.