Go Pro Quik possibly the worst software every published by a major vendor

[superhike41]

How is it possible to have released such bad software?

I have a GoPro Silver camera

GoPro Quik for windows 

Windows 10

I also have some GoPro cloud account that I pay $49 per year for which doesn't integrate with Quik which is almost inconceivable.

Right now, none of the Menu items render drop-downs when i click them.  They are unresponsive, so I can't even tell you what version of Quik I'm running.

I would reinstall the software, but the software is so horrible, I'm afraid that if I uninstall it will screw up my computer as I don't think your developers understand software development and the uninstall could be as flawed as the build.

When the software did work, I don't see the theoretical "Cloud" option on the main panel.  

When the software did work, I couldn't upload my videos to facebook. No error code thrown of course (that would be too convenient).

When the software did work, It was clunky at best. 

HORRIBLE!

[mariustanya]

We appreciate your feedback, @superhike41. By any chance, have you been able to uninstall/reinstall the Quik for desktop app? Knowing the system information of the computer you are using will help us better isolate what's causing the issue. Our Support team at https://gopro.com/help/ContactUs will then be able to troubleshoot the issue with you. 

Uploading media to the Plus cloud can be done in different ways. Check and see which one is most convenient for you. Should you encounter any more difficulty, let our Support team know as well so this can be resolved after the above trouble. Feel free to post back for any other concerns or questions. 

[alexandros8326]

You need to be sued as a company for selling faulty product. You've had so many years to develop a freaking app and you havent. Hero 7 black owner here and i am thijking of suing your hats off due to my valuable time being wasted trying to import new footage from that camera to my mac, with no avail. You are the worst I've ever seen. Cant import shi*! Shame on GoPro

[aragon1006]

Hi @alexandros8326

You may check https://community.gopro.com/t5/en/How-to-Import-Camera-Files-to-a-Computer-Mac/ta-p/389710 for information.

If you are still experiencing issues when importing files, please let our Support Team assist you further.

You may reach out to them by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

[swifthike8236]

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@aragon1006 wrote:

Hi @alexandros8326

You may check https://community.gopro.com/t5/en/How-to-Import-Camera-Files-to-a-Computer-Mac/ta-p/389710 for information.

If you are still experiencing issues when importing files, please let our Support Team assist you further.

You may reach out to them by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

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The suport team is worse than the software. They literally walk you through all the steps that are online (which we've obviously tried before since we're posting online since we can't find a solution), then say we will contact you later about it, and then don't. It's a waste of hours on the phone/chat.

[arbiter0110]

Completely agree worst software ever, customer support is absolutely no help! I see by your screenshot you're at least able to log in! I can't even do that so that I may use the go pro plus account for the extra audio files to use for my video edits!

[timurr428]

Yes GoPro is the worst app. I’m using the latest iPad Pro and the GoPro app, It always crushes, always freezes, and always lags. Definitely frustrating and takes a lot of hours just to edit something simple. Horrible!

[snowybeach71243]

LOL. If you think Quick is bad, go spend $700 CAD on a GoPro Max and try editing the footage. 

GoPro has really gone downhill. They've cut customer support and software development to an absolute bare minimum - sucking the company dry and milking their brand for as long as possible.