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Tourist
Posts: 1
Accepted Solution

Go Pro Quick ne reconnaît pas ma Go Pro Hero 5 black

Le logiciel Go Pro Quick ne reconnait pas ma Go Pro Hero 5 Black, elle apparait dans les dispositifs connectés mais l'image n'apparait pas et elle n'indique aucun fichier à importer.

 

Merci de votre aide

 Capture d’écran 2020-02-17 à 20.02.08.png


Accepted Solutions
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GoPro
Posts: 15,175

Re: Go Pro Quick ne reconnaît pas ma Go Pro Hero 5 black

Hi @maeliss8

 

If connecting the camera via the USB cable, launch Quik, plug the camera then power it on.

Are you working on a Windows computer or a Mac? 

Please refer to:

 

https://community.gopro.com/t5/Cameras/Hero-8-Windows-10-can-see-the-device-but-won-t-cooperate/m-p/...

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/%E3%82%A4%E3%83%B3%E3%83%9D%E3%83%BC%E3%83%88%... 

 

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,175

Re: Go Pro Quick ne reconnaît pas ma Go Pro Hero 5 black

Hi @maeliss8

 

If connecting the camera via the USB cable, launch Quik, plug the camera then power it on.

Are you working on a Windows computer or a Mac? 

Please refer to:

 

https://community.gopro.com/t5/Cameras/Hero-8-Windows-10-can-see-the-device-but-won-t-cooperate/m-p/...

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/%E3%82%A4%E3%83%B3%E3%83%9D%E3%83%BC%E3%83%88%... 

 

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej