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Tourist
Posts: 1

Go Pro Player - Doesn't install

[ New ]

I try and download the GoPro player and it takes me to the Microsoft website to download an app for it. 
Is there no other link from the GoPro website to give you a direct download without Microsoft?
I click "Install" once on the Microsoft page and nothing happens so I wait, click again, nothing happens, I wait, click again, nothing happens. I get impatient, continually click about 500 times still nothing happens. Nothing happens and I can't download it. Help? 

Sightseer
Posts: 1

Re: Go Pro Player - Doesn't install

[ New ]

Same issue here! I have MacOS Catalina version 10.15.7 but it does not begin the download

GoPro
Posts: 28,439

Re: Go Pro Player - Doesn't install

[ New ]

Hello @deftoasis30057

What OS version are you using?

Can you please try this link?

https://www.microsoft.com/en-hk/p/gopro-player/9mw2bvrcg0b2?rtc=1&activetab=pivot:overviewtab

 

Hi @lowkeydude

Kindly try downloading the app from this link: https://apps.apple.com/us/app/gopro-player/id1460836908?ls=1&mt=12

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Sightseer
Posts: 2

Re: Go Pro Player - Doesn't install

[ New ]

Hi,

 

I have the same problem running 11.1, any clues please?

 

Thanks

GoPro
Posts: 28,439

Re: Go Pro Player - Doesn't install

[ New ]

Hi @julianh53

 

What error message are you getting?

Would you be able to share a screenshot?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Go Pro Player - Doesn't install

[ New ]

Hi,

I don't get an error message, just does nothing.

GoPro
Posts: 28,439

Re: Go Pro Player - Doesn't install

[ New ]

Hi @julianh53

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej