Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Posts: 1

GP Hero5 Black dont load pictures and videos

[ New ]

Good day, im having problems with my device, 


at the time im connecting with USB to pc and start to import the files via GP Quick appear an message that said "files cound not be imported" and i have to disconnect the camera from usb, 


after that, i turn on the divice and go to view the pictures in the camera screen and it never load the pictures, the screen all the time said : "loading"


please help! 

Posts: 14,925

Re: GP Hero5 Black dont load pictures and videos

[ New ]

@bravewave25668, can you please try importing your files to Quik for Desktop using an SD Adapter? Check this article for the instructions and follow Method #2.