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Sightseer
Posts: 2

GP 7 black - i can see files on camera but not on computer

i have a goPro 7 black wth a 64 gig sandisk extreme plus card.  during recording the came gave me mulitple repairing files errors.  i run it on 4k,30fps, 5 min lopping, super wide settings.  i am also running an external mic and battery pack that charges the camera.  i can review my videos on the camera replay but when i pull the card into computer the card isn't recognized.  i can plug it back into the camera and the videos are there again.  Windows 10 's disk managment will not even see the SD card.  at f irst i thoght is was my car reader but i tested it with other cards and its fine.  Mac IOS claims it has bit map issues.  Need some expert help here. 

 

-kong

GoPro
Posts: 8,925

Re: GP 7 black - i can see files on camera but not on computer

Hi @stoutalp3317

 

What SD card are you using?

Is there a chance that the recording was on 4:3, thus producing HEVC files?

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: GP 7 black - i can see files on camera but not on computer

i am using the red and gold colored sandisk 64 gb extreme plus.  A1 3 speed XCi v30

GoPro
Posts: 2,432

Re: GP 7 black - i can see files on camera but not on computer

@stoutalp3317, thanks for posting back with the details. Do you remember if the videos were recorded at 4:3 aspect ratio, thus saving the files in HEVC format?

To further isolate the issue, record a test video at 1080P 60FPS then see if your computer will be able to recognize these new files.

If your computer isn't able to recognize your SD card, you may run the device troubleshooter to see if that will help. After detecting the problem, the troubleshooter will help fix it automatically.