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Sightseer
Posts: 3

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

hi any idea how can i add the movie360 in pinnacle?

The program Pinacle can't recognize the file

thanks
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Tourist
Posts: 1

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

Still no solution to this from the GoPro team? I have tried the suggested solutions, with no luck. As the Max exporter crashes every time, I can only edit my videos in the App. 

 

Any release-date for the Windows player? 

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Sightseer
Posts: 2

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

Pleeease Gopro!!! fix this! it's really annoying! 

I'm Thinking to get an insta360 One R if no update will come out soon............... ..................

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GoPro
Posts: 15,988

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

Hello Everyone!

 

If you continue to get crashing issues, please check the following:

Minimum System Requirements

Run the program as an admin

Check if your computer has enough memory

HEVC codec installed

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

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Hiker
Posts: 18

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

I met all the requirements I could find. What else can I do?

 

Windows 10 Pro 1909 (Build 18363.592)

i7-3770K 16GB

GeForce GTX 1070 NVIDIA driver 442.19

HEVC installed

Free disk space with 167 GB

GoPro Max Exporter start as administrator

 

https://www.youtube.com/watch?v=BdV8cHJnMCw

Windows 10 Pro 1909 (Build 18363.592) i7-3770K 16GB GeForce GTX 1070 NVIDIA driver 442.19 HEVC installed Free disk space with 167 GB GoPro Max Exporter start...
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GoPro
Posts: 13,118

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

Hello, @artviz. In this case, please connect with our Support team so they can assist you with the next steps. You may direct them to this thread for reference on what has already been done. You may reach them through https://gopro.com/help/ContactUs . 

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Hiker
Posts: 18

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

Thanks! I wrote to the support service, but while waiting for a response, I managed it myself. I installed Adobe Creative Cloud, Photoshop, Premiere, Media Encoder. They had a missing component. What I don't know. It would be good for you to write more complete system requirements. It is obvious that the existing system requirements are not complete.

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GoPro
Posts: 13,118

Re: GORPO MAX EXPORTER CRASH ALL THE TIME

We will definitely pass this along to the team. Thanks for the input, @artviz