02-25-2020 01:55 PM
04-08-2020 05:40 AM - edited 04-08-2020 05:44 AM
Hello. I apologize in advance for my English. The configuration of my NTB is INTEL i5 7th. gene. RAM 4GB. SSD 250GB / 120 available. I have tried all these procedures, unfortunately without success. I upgraded to RAM + 16 GB. GoProMAX exporter has always crashed. It occurred to me to turn off the external graphics adapter (RADEON) in the BIOS and only let INTEL run. Voilà, GoPro max exporter works.
Perhaps it will help someone. Good luck
04-08-2020 07:57 AM
Sorry to hear about the trouble, @lithedawn70661. Thank you for sharing the solution that worked for you. This will be greatly helpful to others who might be having the same issue with the GoPro MAX Exporter. Enjoy using your GoPro!
05-10-2020 12:56 AM - edited 05-10-2020 12:58 AM
Now it gets weird. When I download videos from cloud to pc using Quik and use these .360 files (from it's "Cloud media" folder) with exporter, Exporter crashes, just closes without any notice. BUT if I copy .360 files from camera memory card it works! So GoPro max exporter can only use files copied directly from MAX sd card! Files copied to cloud must me altered some way ?
05-10-2020 08:01 AM
Hello, @pkilpo. It could be because of the Quik for desktop application not supporting 360 media. Have you been able to download your 360 media from the PLUS cloud through plus.gopro.com? See if downloading the media directly to your computer (not via Quik) will allow the media to be detected by the GoPro MAX Exporter.