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Hiker
Posts: 39

Re: GOPRO QUICK will not import after updating to MAC OS Catalina


@aenriquez wrote:

@deanr13163, Quik for Desktop should work with Catalina. When connecting the camera to your computer, kindly check if you get the "USB connected" status. If this does not show up, your files will not be recognized by Quik. Try using a different cable or a different port.


 

Nope it doesn't work.

I've tried GoPro 7, two different GoPro 8, enabling the "Access to Photos" setting, different ports, dfferent cables and I am still unable to view the files on my GoPro 7 or GoPro 8.

Hiker
Posts: 39

Re: GOPRO QUICK will not import after updating to MAC OS Catalina


@louisa02356 wrote:

Hi Ej,

Just wondering, do you know to to pair a GoPro Hero 8 Black to a Macbook Pro?

Thanks


 

Many unhappy GoPro customers are unable to pair their GoPro to a Mac.

There is a problem with Quik which is not compatible with MAC OS Catalina and any files on a GoPro are not visible using Quik.

Hiker
Posts: 39

Re: GOPRO QUICK will not import after updating to MAC OS Catalina


@aragon1006 wrote:

Hi @louisa02356

 

We do not have a pairing process for a Mac but you may refer to refer to: How to Import Camera Files to a Computer - Mac

 

Thanks!

Ej


 

That's because it doesn't work!!!

GoPro 7 and GoPro 8 are not compatabile with Quik on Mac OS Catalina.

GoPro
Posts: 3,680

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Hi everyone, for MacOS Catalina users, please check the settings on your Mac. See if the "Access to Photos" option for Quik, is disabled in Security & Privacy settings.

Sightseer
Posts: 2

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Quik has permissions to access photos.  That isn't the problem.  Try again...

 

Or maybe just get a Mac with Catalina and test this for yourself.  I'm having the problem with two different GoPros, and even the SD card on a SD card reader can't be read.

GoPro
Posts: 11,601

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Hello Everyone!

 

Sorry for any trouble caused.
We are aware of this issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.

Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop

 

Thanks!

Ej

Tourist
Posts: 2

Re: GOPRO QUICK will not import after updating to MAC OS Catalina


@aragon1006  schrieb:

Hello Everyone!

 

Sorry for any trouble caused.
We are aware of this issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.

Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop

 

Thanks!

Ej


Now that was quik  (not) !

Hiker
Posts: 20

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Finalemente. Gracias. Thank you.