Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-408037%22%20slang%3D%22en-US%22%3EGOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408037%22%20slang%3D%22en-US%22%3E%3CP%3ESee%20Subject%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESays%20Cannot%20IMPORT%2C%20Unplug%20CAMERA%20and%20restart%20QUICK%20and%20Plug%20Camera%20back%20in.%26nbsp%3B%26nbsp%3B%20Same%20thing%20happens%20over%20and%20over%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-408037%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408347%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408347%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123353%22%20target%3D%22_blank%22%3E%40rockycreek47%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20error%20message%20are%20you%20getting%3F%3C%2FP%3E%0A%0A%3CP%3EDoes%20it%20detect%20the%20camera%20connected%20but%20says%20No%20Files%20to%20Import%3F%3C%2FP%3E%0A%0A%3CP%3EPlease%20see%20if%20the%20troubleshooting%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Mac%2Fta-p%2F392989%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fen%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Mac%2Fta-p%2F392989%3C%2FA%3E%26nbsp%3Bwill%20work.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408395%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408395%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20about%2010%20tries%2C%20it%20finally%20started%20the%20IMPORT.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20sure%20why%20it%20didn't%20the%20first%20time.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKBH%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408398%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408398%22%20slang%3D%22en-US%22%3E%3CP%3ECool!%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123353%22%20target%3D%22_blank%22%3E%40rockycreek47%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20if%20anything%20comes%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410967%22%20slang%3D%22de-DE%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410967%22%20slang%3D%22de-DE%22%3EWhen%20i%20use%20a%20sd%20card%20adapter%20i%20see%20the%20sd%20card%20in%20Quik%2C%20but%20then%20the%20same%20message%20%3D%26gt%3B%20i%20can%20not%20import%20the%20files.%20%3CBR%20%2F%3E%20I%20copy%20the%20files%20with%20%22finder%22%20to%20my%20Gopro%20import%20directory%2C%20but%20this%20is%20only%20a%20workaround%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408895%22%20slang%3D%22de-DE%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408895%22%20slang%3D%22de-DE%22%3E%3CP%3EHere%20the%20same%20problem%20.....%20but%20i%20try%20it%20more%20the%2010%20times%20.....%3C%2FP%3E%3CP%3ESystem%3A%20MAC%20Mine%20with%20new%20Catalina%2C%20quik%20newest%20version%2C%20gopro%20hero7%20black%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20now%20copied%20the%20files%20%22by%20hand%22%20from%20the%20SD%20Card%2C%20the%20SD%20card%20format%20in%20the%20Camera%2C%20the%20same%20problem%20during%20import%20via%20Quik%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIdea%2C%20what%20i%20can%20do%3F%3C%2FP%3E%3CP%3EVielen%20Dank%20im%20Voraus%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409391%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409391%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20the%20same%20issue%20with%20MacOS%20Catalina.%26nbsp%3B%20Quick%20will%20not%20import%20from%20Hero%207%20Black.%26nbsp%3B%20When%20I%20click%20on%20import%20I%20just%20see%20a%20message%20about%20%22Initializing%20import%22%20but%20Quick%20will%20not%20import.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-416383%22%20slang%3D%22de-DE%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-416383%22%20slang%3D%22de-DE%22%3E%3CP%3EProblem%20is%20still%20there%3C%2FP%3E%3CP%3EDo%20anyone%20have%20an%20idea%2C%20what%20can%20I%20do%20to%20solve%20the%20problem%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-416434%22%20slang%3D%22de-DE%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-416434%22%20slang%3D%22de-DE%22%3E%3CP%3EWhen%20i%20connect%20the%20gopro%20via%20usb%20then%20into%20quik%20stll%20no%20import%20is%20possible%2C%20but%20in%20the%20mac%20photos%20app%2C%20gopro%20apears%20as%20%22device%22%20to%20i%20can%20import%20files%20........%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409423%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409423%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate%3A%20the%20image%20capture%20app%20that%20ships%20with%20MacOS%20does%20import%20fine.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410345%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410345%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12010%22%20target%3D%22_blank%22%3E%40mazener%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12010%22%20target%3D%22_blank%22%3E%40mazener%3C%2FA%3E.%20See%20what%20happens%20if%20you%20insert%20the%20SD%20card%20directly%20to%20the%20computer%20using%20an%20SD%20card%20adapter.%20Are%20you%20able%20to%20view%20and%20import%20the%20files%3F%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-421742%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-421742%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20happening%20to%20me.%20Is%20this%20related%20to%20Catalina%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20fix%20coming%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can't%20update%20the%20firmware%20because%20my%20disk%20is%20full%20...%20and%20I%20don't%20unload%20the%20disk%20as%20the%20import%20feature%20doesn't%20work.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHoping%20a%20solution%20comes%20soon.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-425730%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20QUICK%20will%20not%20import%20after%20updating%20to%20MAC%20OS%20Catalina%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-425730%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20day%2C%3CBR%20%2F%3EI%20have%20an%20easy%20MacOS%20Catalina%20problem%20but%20the%20problem%20is%20even%20under%20Windows%2010%2C%20after%20connecting%20the%20camera%20GoPro%20Hero%206%20Black%20and%20an%20open%20GoPro%20application%20that%20can%20be%20imported%20and%20imported%20without%20importing%2C%20ie%20running%20only%20in%20the%20background%20as%20the%20application%20freezes%20but%20files%20in%20a%20folder%20on%20PC%20appears.%20Is%20your%20solution%3F%20thank%20you%20very%20much%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

GOPRO QUICK will not import after updating to MAC OS Catalina

See Subject

 

Says Cannot IMPORT, Unplug CAMERA and restart QUICK and Plug Camera back in.   Same thing happens over and over again.

GoPro
Posts: 10,149

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Hi @rockycreek47

 

What error message are you getting?

Does it detect the camera connected but says No Files to Import?

Please see if the troubleshooting steps on https://community.gopro.com/t5/en/Camera-is-Not-Recognized-on-Quik-for-desktop-Mac/ta-p/392989 will work.

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

After about 10 tries, it finally started the IMPORT.

 

Not sure why it didn't the first time.

 

Thanks

 

KBH

GoPro
Posts: 10,149

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Cool! @rockycreek47

 

Feel free to post back if anything comes up.

 

Regards,

Ej

Nomad
Posts: 65

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Here the same Problem.....but i try it more the 10 times.....

System: MAC MInie with new Catalina, quik newest version, gopro hero7 black

 

I now have copied the files "per Hand" from the SD Card, the format the SD-Karte in the Camera, the the same Problme during import via Quik

 

Do have anyone an Idea , what i can do ?

Thank you in advance

 

 

Bildschirmfoto 2019-10-19 um 13.58.12.png
Tourist
Posts: 2

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Have the same issue with MacOS Catalina.  Quick will not import from Hero 7 Black.  When I click on import I just see a message about "Initializing import" but Quick will not import.

Tourist
Posts: 2

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Update: the image capture app that ships with MacOS does import fine.

GoPro
Posts: 8,151

Re: GOPRO QUICK will not import after updating to MAC OS Catalina

Hello @mazener and @mazener. See what happens if you insert the SD card directly to the computer using an SD card adapter. Are you able to view and import the files? Thanks!