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Reply
Tourist
Posts: 4
Accepted Solution

GOPRO QUICK ESCRITORIO

Hola

Desde hace unos días no puedo iniciar sesión en GOPRO Quick Mac

Me pueden ayudar?

 

Gracias y saludos


Accepted Solutions
GoPro
Posts: 2,901

Re: GOPRO QUICK ESCRITORIO

Hi @fernandop72451,

Sorry to hear about the trouble. Are you getting any error message or prompt on the application when attempting to log in? Are you able to log in directly at https://gopro.com/login?

 

Was it working before? When did the issue started from happening?

Are you using Windows computer? Or Mac?

See if resetting Quik for Desktop by following these steps will help resolve the issue:

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 2,901

Re: GOPRO QUICK ESCRITORIO

Hi @fernandop72451,

Sorry to hear about the trouble. Are you getting any error message or prompt on the application when attempting to log in? Are you able to log in directly at https://gopro.com/login?

 

Was it working before? When did the issue started from happening?

Are you using Windows computer? Or Mac?

See if resetting Quik for Desktop by following these steps will help resolve the issue:

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

Kind Regards,
Ann

Tourist
Posts: 4

Re: GOPRO QUICK ESCRITORIO

Thank you very much, problem solved

GoPro
Posts: 7,891

Re: GOPRO QUICK ESCRITORIO

Great to know! Thank you for posting back to share what resolved your issue, @fernandop72451. Enjoy using your GoPro!