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Tourist
Posts: 4

Fusion videos not playing in 3D mode on YouTube

[ Edited ]

I am having issues with getting my Fusion videos to play correctly from YouTube or even just sharing them. I ran the application to add the meta data to the video, but play back is inconsistent. I was able to get the video to work on my phone and desktop, but when I share the video with others they get the split video showing the front and back at the same time.

Tourist
Posts: 3

Re: Fusion videos not playing in 3D mode on YouTube

I'm having the same problem.

 

After upload they'll play in 360 mode on desktop (OSX - Firefox) but won't 360 in IOS (iPhone, youtube app, IOS11.2).

 

Example:   https://www.youtube.com/watch?v=dpfkpZzZvqw    (try it on desktop, then try it on an iphone)

 

How to fix?

NOTE: It appears GoPro Fusion Studio is broken. This works in 360 mode on Desktop but is way-crazy-broken on any mobile platform (iphone/ipad/android). I hope they fix their software soon. A 3 minute clip of riding through wine country north of Calistoga with the GoPro fusion on top of my helmet ...
Sightseer
Posts: 4

Re: Fusion videos not playing in 3D mode on YouTube

im also facing the same problem

GoPro
Posts: 7,104

Re: Fusion videos not playing in 3D mode on YouTube

Hello @vishalagrawal

 

Do you have a sample video that we can look at? Is the problem with getting the 360 mode to play/work only isolated in iOS devices? I used the sample video link posted by @tugrik and I was able to test with PC, Android and iOS devices and the 360 mode works. Let us know if there are other details that need to e considered so we can further help out. 

 

Thanks, 
Marius

Sightseer
Posts: 4

Re: Fusion videos not playing in 3D mode on YouTube

I uploaded the video on YouTube 

when I played it YouTube app on my iPhone it played 360 video

but after some views the video changed automatically & it shows 2 flat videos 

Sightseer
Posts: 4

Re: Fusion videos not playing in 3D mode on YouTube

However the same YouTube videos is playing fine on a computer 

Sightseer
Posts: 4

Re: Fusion videos not playing in 3D mode on YouTube

https://youtu.be/7jBbTqY2FmU
Here’s the video
GoPro
Posts: 7,104

Re: Fusion videos not playing in 3D mode on YouTube

Thank you, @vishalagrawal. So far, we were able to search that Safari in iOS does not support 360 mode, but YouTube App does. Were you able to note after how many views led to the change in view mode? As the file itself plays correctly on other devices, this may be related to particular settings in iOs devices. We will look into this further and will keep you posted via this thread. Best regards!