12-03-2017 11:13 AM - last edited on 03-27-2018 04:50 PM by jefft
I am having issues with getting my Fusion videos to play correctly from YouTube or even just sharing them. I ran the application to add the meta data to the video, but play back is inconsistent. I was able to get the video to work on my phone and desktop, but when I share the video with others they get the split video showing the front and back at the same time.
12-03-2017 04:48 PM
I'm having the same problem.
After upload they'll play in 360 mode on desktop (OSX - Firefox) but won't 360 in IOS (iPhone, youtube app, IOS11.2).
Example: https://www.youtube.com/watch?v=dpfkpZzZvqw (try it on desktop, then try it on an iphone)
How to fix?
06-18-2018 11:41 AM
Do you have a sample video that we can look at? Is the problem with getting the 360 mode to play/work only isolated in iOS devices? I used the sample video link posted by @tugrik and I was able to test with PC, Android and iOS devices and the 360 mode works. Let us know if there are other details that need to e considered so we can further help out.
06-18-2018 12:30 PM
Thank you, @vishalagrawal. So far, we were able to search that Safari in iOS does not support 360 mode, but YouTube App does. Were you able to note after how many views led to the change in view mode? As the file itself plays correctly on other devices, this may be related to particular settings in iOs devices. We will look into this further and will keep you posted via this thread. Best regards!