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Sightseer
Posts: 2

Fusion camera not recognised on iMac or MacBook Pro

Hi 

 

I've been trying to reconnect my camera after my software updated to Catalina. I had it connected and rendered before but now nothing.

the app on my iPhone works and I can still see the files are there but nothing on either computer.

GoPro
Posts: 10,142

Re: Fusion camera not recognised on iMac or MacBook Pro

Hi @toughmesa43345

 

Please try the troubleshooting steps on Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Fusion camera not recognised on iMac or MacBook Pro

Hi,

Thanks for the advice. I tried it today, still no joy. The fusion still shows the usb icon on its screen but nothing on my MBP. I didn’t change the files, only used them once and realised I’d rendered them in the wrong format for Final Cut Pro. Since I’d used it both have been upgraded to the latest version of Catalina. So not sure if that is the culprit. I can see the raw files on my phone but no luck with either computer.
Sightseer
Posts: 1

Re: Fusion camera not recognised on iMac or MacBook Pro

I'm also having the exact same problem.My GoPro Fusion is recognized on my phone app, but the Fusion Studio app, just doesn'y recognize the camera. This is really frustrating and extremely time consuming. Makes me wonder why I came to GoPro when there are so many, faster and better options out there now... well I hope they find a solution to this problem soon. Have a great day

Tourist
Posts: 3

Re: Fusion camera not recognised on iMac or MacBook Pro

j'ai le meme souci et cela depuis 5 jours c'est dommage de payer une cameras a 500.- et ne pas pouvoir sortire les video je suis decus 

Tourist
Posts: 3

Re: Fusion camera not recognised on iMac or MacBook Pro

Hi,\when we can expect resolution of this issue. Fusion STudio 1.3 doesn't work with new macOC Catalina!!!

Sightseer
Posts: 2

Re: Fusion camera not recognised on iMac or MacBook Pro

When will we have a resolution to this?

GoPro
Posts: 3,047

Re: Fusion camera not recognised on iMac or MacBook Pro

Hello everyone! Sorry to hear about the trouble. See if manually importing using SD adapter or hub will work. Check out this article How to Import Media into the GoPro Fusion Studio App for the step-by-step instructions.