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Tourist
Posts: 2
Accepted Solution

Fusion Studio: "Browse camera media" and "Add media" features not working

Hi,

I just received a GoPro fusion as a xmas gift.

Before going on vacation I tested the camera and the software (Fusion Studio 1.3).

(these are the specs of my macbook:

Schermata 2018-12-30 alle 16.52.45.png)

At first everything was ok, the camera was recognized by Fusion Studio even if the rendering was slow, at least it was working.

 

But now that I came back from the xmas trip with all the pictures and videos Fusion Studio seems to not recognize the gopro fusion via USB.

Everytime i try to plug it in, my photo app of the mac pops up showing me all the footages, but Fusion Studio after the "loading screen" goes back to the "get started with fusion studio" screen.

 

I even tried "Add media" following all the steps right, downloading the front and back files on a folder in my pc and trying to load the folder on the software:

Schermata 2018-12-30 alle 17.06.17.png

but nothing, Fusion Studio doesnt load my footages and keep on being stuck on stuck on the start screen after the loading screen.

 

How can I fix this problem? It's a big issue for me cause the person that gave me this gopro fusion sent it from Canada and I live in Italy so I don't know how the return process works for my case, and this camera its expensive too to go wasted like this.


Accepted Solutions
GoPro
Posts: 5,910

Re: Fusion Studio: "Browse camera media" and "Add media" features not working

Hello @kimallyson0082. Please make sure that your computer is updated to the latest OS version. Once done, try importing your Fusion files again following the steps detailed here: https://gopro.com/help/articles/how_to/how-to-import-media-into-fusion-studio . You may also check first if your computer loads the Fusion files via manual import using an SD card adapter. Let us know how it works out. 

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All Replies
GoPro
Posts: 5,910

Re: Fusion Studio: "Browse camera media" and "Add media" features not working

Hello @kimallyson0082. Please make sure that your computer is updated to the latest OS version. Once done, try importing your Fusion files again following the steps detailed here: https://gopro.com/help/articles/how_to/how-to-import-media-into-fusion-studio . You may also check first if your computer loads the Fusion files via manual import using an SD card adapter. Let us know how it works out. 

Tourist
Posts: 2

Re: Fusion Studio: "Browse camera media" and "Add media" features not working

Hi @mariustanya!

I just tried running the software after updating my macbook and it actually worked even if there's a message that says that my pc doesnt have enough RAM (i have 4GB and the minimum required is 8GB) but atleast it works for now,while im waitin to get a better pc for editing.

thank you so much for the support,I was really worried for the outcome but now I'm just excited while waiting for gopro to realese a good update for these apps to fix the rendering time issue.