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Tourist
Posts: 4

Re: Fusion Studio is not importing files

Thanks for clarifying, so here's what I did, short version first however, that didn't work

 

- completely unistalled, made sure all aspects in ~/Library/ were deleted as well

- complete mac restart

- after a few delete failures (I obviously hadn't removed all remaining hidden files) i saw the splash screen you posted

- I deselected the bottom left option, "start / launch when camera connected" i assume thats what you meant as there wasn't one on the bottom right

 

restarted app, clicked add media and nothing I'm affraid. Tried the camera media add and thats the same!

 

any other thoughts, appreciate the help Ej

 

Justin

 

GoPro
Posts: 11,960

Re: Fusion Studio is not importing files

 

HI @hellolayercake

 

I am sorry for the delay.

 

I have tested a couple of Mac computers and did not encounter the same issue. At this point, it will be best to reach out to our Support Team to further check on this.

 

You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

GoPro
Posts: 9,289

Re: Fusion Studio is not importing files

Hello Everyone, 


Please check on your end if updating your Mac to the latest OS (Mojave 10.14.1) clears the issue. Let us know how it goes. 


Thanks, 
Marius

Hiker
Posts: 15

Re: Fusion Studio is not importing files

I have the same problem, but found a temporary solution.

 

- Copied all files to my hard drive.

- Launch FS 1.3

- Instead of clicking the "Find files on may camera or media on my drive buttons", just drag the files from hard drive onto FS 1.3 launch screen.

 

It will load them and advance to the next screen where you can edit. 

Sightseer
Posts: 2

Re: Fusion Studio is not importing files

Purchasing gopro fusion is worst decision of life, It's not supportable on google streetview, 360 photo quality is very poor, 360 video rendering is not possible as the software crashes. I recommend people not to purchase gopro fusion

Sightseer
Posts: 1

Re: Fusion Studio is not importing files

DOES NOT help me, I have a macbook w/ USB C so the cable is not compatible and won't work with the dongle - how asinine! I can import to image capture but the format (MP4) is not recognized by the Fusion App so it's an exercise in futility. I bought a GoPro years ago and ran into the same kind of headaches, thought they would've fixed it by now...wish I hadn't bought the Hero 7 black.

GoPro
Posts: 11,960

Re: Fusion Studio is not importing files

 

Hi @graystoke13612

 

 

See if the beta version will sort out the issue.

 

Information and instructions are found on this article: Fusion 2.0 Beta Update for your GoPro Fusion

 

Let us know how it goes.

 

 

Thanks!

Ej

 

Hiker
Posts: 15

Re: Fusion Studio is not importing files

I am also on a MacBook Pro USB-C

 

I had copied the files to my local hard drive via a card reader. Then, dragged them into Fusion Studio.

 

I always copy files to my local hard drive because tihngs will process faster.

 

Did you try copying the files to your local hard drive?