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Tourist
Posts: 4

Fusion Studio crashing

Help! 

I'm stitching GoPro Fusion timelapse files in Fusion Studio. I've tried 1.3 and 1.4beta. Using a Mac Book Pro with OS X 10.14.4. Fusion data is stored on a G-Tech G Speed Shuttle SSD and outputs are going to G-Tech Mobile Pro both connected over TB3. 

I have 30 days of timelaspe with images every 10seconds. 

So far the stitching has worked well, but slow. However, I have come to a batch that keeps causing Fusion Studio to crash. Nothing else running on the computer. It crashes at the image loading stage - choose add media, it works through, gets to 100% and then crashes. 

I've been stitching in batches of 9000frames, but having isolated the Front and Back folders causing the issue, it's crashing in a batch of 1000frames. 

Fusion was set to record GPR and JPG. As I say, so far I've stiched 7 batches (70,000) of these files with no issues, but this folder is causing a problem. 

Crash window screen shot attached. 

Any advice? Please?! 

Screenshot 2019-07-04 at 21.12.51.png
GoPro
Posts: 7,902

Re: Fusion Studio crashing

Hello @quickdive4042 ,

 

Thank you for the details that you provided. In this case, it would be best to get in touch with our Support team so they can gather details and walk you through troubleshooting steps. You may reach Support by phone or chat through https://gopro.com/help/ContactUs . When you do, make sure you have access to your Fusion camera and your computer so you can get assisted as quickly as possible. Let us know how it works out. 

 

Best regards, 
Marius