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Reply
Tourist
Posts: 6
Accepted Solution

Fusion Studio 1.3 not working

Hello,

 

updated from Fusion Studio 1.1 to 1.3 last night.

Updated the camera, too.

 

Now the software is extremely slow and crashes after a while.

 

MacBook Pro (Retina, 13-inch, Mid 2014)

High Sierra

3 GHz Intel Core i7 16 GB 1600 MHz DDR3


Accepted Solutions
GoPro
Posts: 8,221

Re: Fusion Studio 1.3 not working

Thank you for sharing, @irishmanpdx. This will help others who might be having the same issue. 

 

@stuartp838 . A Beta firmware update for both the Fusion camera and Fusion studio was recently released. There is information here https://gopro.com/help/articles/block/fusion-2-0-beta-update-for-your-gopro-fusion about it that might help with your case. Let us know how it goes. 

View solution in original post


All Replies
GoPro
Posts: 10,259

Re: Fusion Studio 1.3 not working

 

Hi @christophr11

 

If you haven't already, try a complete uninstall, then reinstall the software.

Let us know if this works.

 

Regards,

Ej

 

 

Tourist
Posts: 6

Re: Fusion Studio 1.3 not working

 Hello Ej,

 

thank you for your quick reply.

 

I have uninstalled it by deleting it from the Applications folder and deleting the GoPro Fusion folder in Pictures.

Still, the software is slower than before and crashes often. I have not yet been able to render a single video.

 

What can I do now?

GoPro
Posts: 10,259

Re: Fusion Studio 1.3 not working

 

Hi @christophr11

 

At this point, it will be best to refer to our Support Team to isolate the issue further.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 6

Re: Fusion Studio 1.3 not working

Thank you.

 

Sadly, I was told to update my graphics driver, which in turn was possible only via OS update.

Now I am running Mojave, and Fusion Studio has stopped working altogether. :D

GoPro
Posts: 10,259

Re: Fusion Studio 1.3 not working

 

Hi @christophr11

 

This issue has already been raised to the team in charge and they are working on getting it fixed.

 

We will get back to you on this thread as soon as we have an update.

 

In the mean time, you may try using a micro SD card when importing files.

 

Regards,

Ej

Highlighted
GoPro
Posts: 8,221

Re: Fusion Studio 1.3 not working

Hello Everyone, 


Please check on your end if updating your Mac to the latest OS (Mojave 10.14.1) clears the issue. Let us know how it goes. 


Thanks, 
Marius

Sightseer
Posts: 1

Re: Fusion Studio 1.3 not working

Very frustrated. I have owned this camera since it came out and cannot transfer files into Studio.  I have done everything.  Updated, image capture settings, manually updated, tried direct transfer from cards, uninstalled all programs and re-installed.   To date, I have never been able to edit or import a single video.  What a waste of money!  Yes, I'm sure I could sit on support for 3 to 5 hours like some people only to get no where.   I am a videographer and have run gopros and many many other cameras for years.  I am well versed in computers, updates, proper procedures, cables, and starting over.   This camera has been the worst and there are not good solutions for the issues coming from Gopro.  I literally waited 6 months for updates on Fusion Studio and the camera and still nothing.  I have reset the camera and then manually updated and still nothing.   Can't spend 10 hours of your life trying to get something to work.  ridicualous!