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Hiker
Posts: 20

Fusion Studio 1.3 crashing during Cineform Render

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Updated to 1.3 last night and have tried rendering multiple videos in CineForm but it crashes every time. Rendering as ProRes 5.2K has worked so far still but I'd really like to get my files encoded in CineForm instead.

GoPro
Posts: 28,608

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hi @c-dub-ya

 

What is your operating system?

 

Currently there is some compatibility issues with the application and macOS Mojave.

Our team is currently working on it.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hi,

i have been having this exact same problem on two different Windows 10 machines, one Dell with Xeon Core i7 and 48 gigs of RAM and the other a HP Omen i7 with 64 gigs of RAM. I have a series of four Fusion 360 videos that all seem to crash the software after the rendering queue runs for a few minutes (setting to 5.2k Cineform for editing). The previews in the editing area look ok? I don’t receive any warnings about corrupt files. I have been able to stitch similar files before with out any problems.

 

Daryl

Sightseer
Posts: 2

Re: Fusion Studio 1.3 crashing during Cineform Render

[ New ]

Hi,

i have been having this exact same problem on two different Windows 10 machines, one Dell with Xeon Core i7 and 48 gigs of RAM and the other a HP Omen i7 with 64 gigs of RAM. I have a series of four Fusion 360 videos that all seem to crash the software after the rendering queue runs for a few minutes (setting to 5.2k Cineform for editing). The previews in the editing area look ok? I don’t receive any warnings about corrupt files. I have been able to stitch similar files before with out any problems.

Hiker
Posts: 20

Re: Fusion Studio 1.3 crashing during Cineform Render

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I'm using Windows 10 Enterprise when I get these crashes.

Hiker
Posts: 13

Re: Fusion Studio 1.3 crashing during Cineform Render

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bump

 

still crashing

 

any update on the fix?

GoPro
Posts: 20,522

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hello Everyone, 

 

We have reported the issue to the Fusion team. We will keep you posted on updates. For additional information, up to which step on the render process were you able to get before the crash happened? Did you get any error message or warning or notification before the crash? Screen captures will be helpful. 

 

Many thanks, 
Marius

Hiker
Posts: 20

Re: Fusion Studio 1.3 crashing during Cineform Render

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Now it is crashing before I even start stitching. I had just located my fusion files and was getting ready to start trimming. The app became unresponsive, then crashed.

GoPro
Posts: 28,608

Re: Fusion Studio 1.3 crashing during Cineform Render

[ New ]

Thanks for the additional information @c-dub-ya

We'll have this passed along to the team in charge.

 

Regards,

Ej

Tourist
Posts: 6

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hi

Any update on this? I am facing the same issue.

GoPro
Posts: 20,522

Re: Fusion Studio 1.3 crashing during Cineform Render

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We do not have new information yet. We will report as soon as we receive an update. Thanks!

Sightseer
Posts: 1

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hi there,

I have the same problems and I want to know, how to go on. None of my new fils will be stitched without a complete crash of the studio app after 2-3%. I cannot find a download for the 1.2 version to test it wih an older Studio. Is the a link to the 1.2?

Greetings Carsten

Tourist
Posts: 6

Re: Fusion Studio 1.3 crashing during Cineform Render

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Still no update?? it's been 2 weeks. my videos I am not able to edit them!
Hiker
Posts: 13

Re: Fusion Studio 1.3 crashing during Cineform Render

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just sell the camera like I did, GoPro no longer cares about its customers or this would have been fixed long ago.   such a shame

Hiker
Posts: 13

Re: Fusion Studio 1.3 crashing during Cineform Render

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BUMP

 

software still broken.

 

new users researchingn this camera for christmas, DO NOT BUY IT, the software is broken at best.  

Tourist
Posts: 5

Re: Fusion Studio 1.3 crashing during Cineform Render

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Yep.  1.3 crashes at about the 2.5min mark of rendering...every time.  

 

V. 1.2 does not crash.

 

Windows 10 Pro, GTX1060, 16GB RAM.

Tourist
Posts: 6

Re: Fusion Studio 1.3 crashing during Cineform Render

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Any idea where I can get the 1.2?

GoPro
Posts: 20,522

Re: Fusion Studio 1.3 crashing during Cineform Render

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Hello @redbluff30312. It would be best to get n touch with our Fusion team through our Support team here https://gopro.com/help/ContactUs . This way, a more personalized support could be initiated. When you contact them, make sure you have access to your camera as well as your computer. You may reach the team by phone or chat. Best regards!