Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-287326%22%20slang%3D%22en-US%22%3EFusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287326%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%26nbsp%3BI%20am%20having%20trouble%20with%20my%20go%20pro%20fusion%20software%20I%20downloaded%20the%201.3%20version%20and%20it%20would%20not%20render%20any%20videos%20tonight%20I%20downloaded%20version%201.4%20that%20just%20came%20out%20and%20it%20has%20a%20error%20that%20now%20says%20the%20GPU%20hardware%20decoder%20lacks%20the%204k%20support%20for%20required%20for%205k%20360%20what%20does%20that%20mean%3F%3F%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-287326%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20Fusion%20Studio%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-287510%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287510%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87953%22%20target%3D%22_blank%22%3E%40superridge25831%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWere%20you%20able%20to%20update%20your%20camera%20as%20well%3F%3C%2FP%3E%3CP%3EPlease%20see%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-2-0-beta-update-for-your-gopro-fusion%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EFusion%202.0%26nbsp%3BBeta%26nbsp%3BUpdate%20for%20your%20GoPro%20Fusion%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-287856%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-287856%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20not%20try%20to%20update%20the%20camera%20as%20the%20files%20were%20downloaded%20to%20studio%20the%20problem%20is%20when%20I%20take%20the%20downloaded%20files%20a%20try%20to%20render%20them.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-289413%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289413%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87953%22%20target%3D%22_blank%22%3E%40superridge25831%3C%2FA%3E.%20If%20you%20contact%20our%20Support%20team%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%2C%20they%20will%20be%20able%20to%20walk%20you%20through%20the%20next%20steps.%20A%20screenshot%20of%20the%20error%20page%20that%20you%20are%20getting%20will%20be%20greatly%20helpful.%20Have%20it%20and%20the%20camera%20accessible%20when%20you%20contact%20Support.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319609%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319609%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20the%20same%20error%20message%20using%20the%20new%201.4.0.302%20version%20of%20the%20software%20also%20many%20of%20the%20screen%20are%20showing%20message%20as%20gobbledygook.%3C%2FP%3E%3CP%3EComputer%20is%20windows%2010%2064bit%26nbsp%3B%26nbsp%3BGigabyte%26nbsp%3B%20X99-A%20motherboard%20with%20a%20I7%205820K%20processor%2032gb%20DDR4%20RAM%2C%20M.2%20PCI%20Express%20Performance%20SSD%20hard%20drive%20and%20twin%20AMD%20Radeon%20R9%204k%20graphic%20cards.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20sugestions%20especiall%20about%20the%20odd%20text%20as%20loading%20the%20media%20from%20the%20phone%20there%20are%20unredable%20error%20message%20coming%20up%20at%20the%20bottom%20of%20the%20sceen%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319610%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319610%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20the%20same%20error%20message%20using%20the%20new%201.4.0.302%20version%20of%20the%20software%20also%20many%20of%20the%20screen%20are%20showing%20message%20as%20gobbledygook.%3C%2FP%3E%3CP%3EComputer%20is%20windows%2010%2064bit%26nbsp%3B%26nbsp%3BGigabyte%26nbsp%3B%20X99-A%20motherboard%20with%20a%20I7%205820K%20processor%2032gb%20DDR4%20RAM%2C%20M.2%20PCI%20Express%20Performance%20SSD%20hard%20drive%20and%20twin%20AMD%20Radeon%20R9%204k%20graphic%20cards.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20sugestions%20especiall%20about%20the%20odd%20text%20as%20loading%20the%20media%20from%20the%20phone%20there%20are%20unredable%20error%20message%20coming%20up%20at%20the%20bottom%20of%20the%20sceen%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Etried%20to%20attach%20an%20image%20but%20this%20board%20reports%20error%20too%20many%20attachment%2C%20evn%20though%20there%20is%20ony%20one%20200k%20image%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321299%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321299%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72529%22%20target%3D%22_blank%22%3E%40leadfootlambert%3C%2FA%3E.%20See%20if%20updating%20your%20AMD%20graphics%20card%20drivers%20will%20help%20resolve%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20doesn't%20resolve%20the%20problem%2C%20please%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%20Have%20the%20screenshot%20of%20the%20error%20message%20ready%20for%20any%20information%20that%20they%20may%20need.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321423%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321423%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20response%2C%20unfortunately%20I%20am%20going%20to%20have%20to%20leave%20the%20project%20for%20a%20few%20days%20as%20i%20am%20not%20well%20(food%20poisoning)%20and%20don%E2%80%99t%20feel%20much%20like%20playing%20computers%20will%20get%20back%20to%20you%20when%20I%20am%20more%20with%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321460%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321460%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20that%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72529%22%20target%3D%22_blank%22%3E%40leadfootlambert%3C%2FA%3E.%20Hoping%20for%20you%20to%20get%20well%20soonest.%20Feel%20free%20to%20post%20back%20anytime.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323991%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323991%22%20slang%3D%22en-US%22%3E%3CP%3EDid%20anyone%20find%20a%20fix%20for%20this%3F%20I%20have%20the%20exact%20same%20issue.%20Support%20told%20me%20to%20upgrade%20my%20video%20card%20drivers%20(Radeon%20R390X)%2C%20but%20that%20didn't%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20to%20e-mail%20support%20for%20next%20steps%20and%20they%20said%20I%20had%20to%20call%2C%20which%20I%20will%20try%20to%20do%20soon%2C%20but%20finding%20an%20hour%20I%20can%20sit%20on%20the%20phone%20with%20support%20is%20tough.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReally%20sucks%20having%20such%20an%20expensive%20camera%2C%20hours%20of%20video%2C%20and%20no%20way%20to%20render%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352342%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352342%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20having%20this%20issue.%20I%20am%20above%20min%20spec%2C%20all%20software%20updated%20-%20but%20can%20only%20render%20footage%20shot%20in%203K60fps%20with%201.3%20or%201.4%20Studio.%20I%20can%20only%20render%20footage%20shot%20at%205K%20using%201.1%20Studio.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20using%20a%20R9%20290.%20I%20wish%20I%20had%20both%20a%20GTX%201060%20instead%20as%20others%20seem%20to%20have%20solved%20their%20problem%20that%20way.%20Please%20reply%20to%20this%20comment%20once%20a%20working%20solution%20is%20found%20besides%20using%20outdated%20version%20of%20Studio.%20I%20am%20making%20videos%20about%20this%2C%20other%20motovloggers%20are%20watching%2C%203K60fps%20is%20arguably%20better%20for%20our%20purpose%2C%20but%20we%20all%20do%20off-the-bike%20shots%20we'd%20prefer%20to%20shoot%20at%20higher%20res.%20As%20soon%20as%20I%20experience%20a%20fix%20I%20can%20make%20a%20video%20talking%20about%20it%20on%20my%20YT%20channel.%20THANK%20YOU!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352379%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Studio%201.3%20%26amp%3Bamp%3B%201.4%20not%20rendering%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352379%22%20slang%3D%22en-US%22%3E%3CP%3EI%20*sort*%20of%20fixed%20my%20issue.%20I%20replaced%20my%20video%20card%20with%20a%20GeForce%20RTX%202070%20because%20I%20needed%20HEVC%20(H.265)%20support%20for%204k60fps%20from%20my%20Hero%206.%20I'm%20guessing%20the%20lack%20of%20HEVC%20decoding%20directly%20on%20the%20video%20card%20has%20something%20to%20do%20with%20the%20Fusion%20Studio%20not%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20say%20%22sort%20of%22%20because%20I%20still%20can't%20render%20video%20consistently.%20Now%20Fusion%20Studio%20crashes%20after%20about%2010%20min.%20of%20rendering...sometimes.%20I've%20got%20a%20few%20videos%20to%20stitch%2C%20but%20I%20can't%20figure%20out%20when%2C%20why%2C%20or%20how%20it%20works.%20I%20can%20try%20the%20same%20video%2010%20times%20and%20it%20will%20finally%20stich.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20only%20tried%20version%201.3%20and%201.4.%20Thanks%20for%20the%20recommendation%20on%201.1.%20I'll%20give%20it%20a%20try.%20It%20is%20very%20frustrating%20how%20poorly%20written%20and%20supported%20the%20Fusion%20Studio%20software%20is.%20The%20camera%20is%20so%20great%20with%20so%20much%20potential%2C%20if%20only%20the%20software%20was%20on%20par.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Fusion Studio 1.3 & 1.4 not rendering video

 I am having trouble with my go pro fusion software I downloaded the 1.3 version and it would not render any videos tonight I downloaded version 1.4 that just came out and it has a error that now says the GPU hardware decoder lacks the 4k support for required for 5k 360 what does that mean???

GoPro
Posts: 7,699

Re: Fusion Studio 1.3 & 1.4 not rendering video

[ Edited ]

 

Hi @superridge25831

 

Were you able to update your camera as well?

Please see: Fusion 2.0 Beta Update for your GoPro Fusion

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: Fusion Studio 1.3 & 1.4 not rendering video

I did not try to update the camera as the files were downloaded to studio the problem is when I take the downloaded files a try to render them. 

GoPro
Posts: 7,104

Re: Fusion Studio 1.3 & 1.4 not rendering video

Hello @superridge25831. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to walk you through the next steps. A screenshot of the error page that you are getting will be greatly helpful. Have it and the camera accessible when you contact Support. Thanks!

Tourist
Posts: 5

Re: Fusion Studio 1.3 & 1.4 not rendering video

Have the same error message using the new 1.4.0.302 version of the software also many of the screen are showing message as gobbledygook.

Computer is windows 10 64bit  Gigabyte  X99-A motherboard with a I7 5820K processor 32gb DDR4 RAM, M.2 PCI Express Performance SSD hard drive and twin AMD Radeon R9 4k graphic cards.

 

Any sugestions especiall about the odd text as loading the media from the phone there are unredable error message coming up at the bottom of the sceen? 

 

 

Image1.jpg
Tourist
Posts: 5

Re: Fusion Studio 1.3 & 1.4 not rendering video

Have the same error message using the new 1.4.0.302 version of the software also many of the screen are showing message as gobbledygook.

Computer is windows 10 64bit  Gigabyte  X99-A motherboard with a I7 5820K processor 32gb DDR4 RAM, M.2 PCI Express Performance SSD hard drive and twin AMD Radeon R9 4k graphic cards.

 

Any sugestions especiall about the odd text as loading the media from the phone there are unredable error message coming up at the bottom of the sceen? 

 

tried to attach an image but this board reports error too many attachment, evn though there is ony one 200k image

 

Image1.jpg
GoPro
Posts: 1,912

Re: Fusion Studio 1.3 & 1.4 not rendering video

Sorry to hear about the trouble, @leadfootlambert. See if updating your AMD graphics card drivers will help resolve the issue.

 

If that doesn't resolve the problem, please let our Support team know so they can help you with the next steps. Have the screenshot of the error message ready for any information that they may need. You may reach them by phone or chat.

Tourist
Posts: 5

Re: Fusion Studio 1.3 & 1.4 not rendering video

Thanks for your response, unfortunately I am going to have to leave the project for a few days as i am not well (food poisoning) and don’t feel much like playing computers will get back to you when I am more with it.