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Hiker
Posts: 95

Fusion Studio 1.2 - always crashing on OSX

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Hi,

No matter the settings combination, Fusion Studio always crashes after a random couple of minutes (one in average).
Does anyone have the .dmg of Fusion Studio 1.1? I never had this problem, I considered myself a lucky one because this never happened and judging by all the videos I've watched on Youtube about rendering the footage, etc, app crashing is something common, unfortunately. But now, I can't render a single one. Only photos.

I copy the folders to my HDD/SSD and then import the media.
Any clue?

Thanks for your time.


Accepted Solutions
Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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Ok so I've tested with:

MacOS Version: 10.12.6

Model: MacBook Pro (Retina 13-inch, Early 2015)

Processor: Intel Core i5 2.7Ghz

Memory: 16Gb 1867MHz DDR3

Graphics: Intel HD Graphics 6100 1536Mb

SSD disc

And it works. My Mac needs more juice Smiley LOL

What do you think it makes the difference in Fusion Studio, GPU or Memory?

 

Thanks.

View solution in original post


All Replies
Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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ps: Fusion Studio1.2.1.400

Screen Shot 2018-06-17 at 22.27.54.png
Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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Hello,

 

Any thoughts?
Thanks.

GoPro
Posts: 27,110

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi @gow7

 

Kindly check if your computer meets the minimum system requirements listed here.

 

Also have you tried saving the files to your local folder and go through the import process? How to Import Media into the GoPro Fusion Studio App

 

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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Hello @aragon1006 and thanks for your reply.

 

My computer system specs:

MacOS Version: 10.13.latest

Model: MacBook Pro (13-inch, Mid 2012)

Processor: Intel Core i7 2.9Ghz

Memory: 8Gb 1600MHz DDR3

Graphics: Intel HD Graphics 4000 1024Mb

SSD disc

 

I admit that my computer may be in the minimum viable threshold, but until now I was able to redender a lot of Fusion Videos without crashing even once.

 

Regarding importing media, I always copy the DCIM folder (with back and front folders inside) to my SDD and then "add media" in Fusion Studio. It works because I'm able to see all the videos and photos. As stated above, photo rendering always work.

 

I could give it a try with another Mac and see how it goes:

MacOS Version: 10.12.6

Model: MacBook Pro (Retina 13-inch, Early 2015)

Processor: Intel Core i5 2.7Ghz

Memory: 16Gb 1867MHz DDR3

Graphics: Intel HD Graphics 6100 1536Mb

SSD disc

 

Do you think this specs will make a difference?
Thanks.

Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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*MacOS Version: 10.13.5
*Graphics: Intel HD Graphics 4000 1536 MB
Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi @aragon1006

I remembered what I have changed since last time when everything was working. I bought my Fusion recently and I was doing some tests with it in 3K 60fps, but never in 5.2K 30fps. Last week I was on vacation and I've changed to 5,2K, all my videos are in that setting.
Today I ran a few tests and I guess this is the answer. With 3K I can render videos with full stabilization, with 3K quality, even with Spotify app streaming and directly from Fusion cam (without copying to my SSD). If I try to render a 5.2K video only with Fusion Studio opened (and from SSD), it crashes.

Probably this means I need a better computer to render 5.2K right? But, if I choose to render a 5.2K in 2K shouldn't render successfully?

Thanks.

Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

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ps: my Mac can render 4k 30fps and 60fps videos in Adobe Premiere (using proxys when editing)

Hiker
Posts: 95

Re: Fusion Studio 1.2 - always crashing on OSX

[ New ]

Ok so I've tested with:

MacOS Version: 10.12.6

Model: MacBook Pro (Retina 13-inch, Early 2015)

Processor: Intel Core i5 2.7Ghz

Memory: 16Gb 1867MHz DDR3

Graphics: Intel HD Graphics 6100 1536Mb

SSD disc

And it works. My Mac needs more juice Smiley LOL

What do you think it makes the difference in Fusion Studio, GPU or Memory?

 

Thanks.

Sightseer
Posts: 2

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi All,

I followed this advice and just spent $10K on a Macbook pro - 6 Core i9 2018 model. 32gb DDR Ram 

 

Same issue - The Fusion app continues to crash even before I select which video's I want to render. 

The video's are on my HDD so there are so Read/Write speed issues. 

This is so frustrating - Surely GoPro needs to solve this quick smart!! 

Sightseer
Posts: 2

Re: Fusion Studio 1.2 - always crashing on OSX

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I met the same problem.Where can I download older version?

GoPro
Posts: 6,097

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi @iqiqi

 

We don't have the older version of the software. 

We'll check this one. 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Fusion Studio 1.2 - always crashing on OSX

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I think you can provide older version app on Gopro official website or other place,because when I update latest Gopro Fusion,it always crashed,I can do nothing.

Tourist
Posts: 3

Re: Fusion Studio 1.2 - always crashing on OSX

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I don't understand why with my new MacBook Pro 15 Mid-2018 with Top of the line Video Card and 32GB RAM the Fusion Studio keeps crashing and with my 2015 MacBook Pro 15 and 2015 iMac 5K the Fusion Studio works like a charm???

Screen Shot 2018-08-24 at 9.50.24 PM.png
GoPro
Posts: 27,110

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi everyone!

 

I am sorry for any troubles this may have caused.

This issue has already been raised to the team in charge.

I'll post back on this thread as soon as we have some updates.

 

Regards,

Ej

 

 

 

Sightseer
Posts: 1

Re: Fusion Studio 1.2 - always crashing on OSX

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I have three macs and fusion studio won't work on any of them, I convinced my work to buy two of these now i'm screwed..!!  Is there anyone out there at all using fusion studio on a mac,, If so what mac? 

 

Tourist
Posts: 3

Re: Fusion Studio 1.2 - always crashing on OSX

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I have it working ok on my 2014 iMac 5k and on my 2015 MacBook Pro, it is on my 2018 6-core MacBook Pro that it's not working, GoPro should fix it soon...

Hiker
Posts: 14

Re: Fusion Studio 1.2 - always crashing on OSX

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Here's a "me too" post. 

 

I'm using Mojave beta and thus am aware that stuff may break and that in my case it's most probably a Mojave change - it worked on the first betas, but now on the latest beta, after vacation, it always crashes right after showing the list of images, before the thumbnails are rendered.

 

I'm posting this "me too" because, as stated above, the dialog to upload the crash dump is not working. I'm now curious how GoPro is really intending to fix the crash when they're not even getting the information about what crashed.

 

Please do fix the crash dump upload ASAP so at least you do know what's crashing, and then after you know what's crashing, then you can fix it.

 

Unless you already know what the problem is, and have just disabled the crash upload service.

 

Either way, I see other people with the exact same crash and not using Mojave 10.14. Some even using 10.12, so I'm now in doubt if this could be some issue on macOS side, introduced both on 10.13.6 official and Mojave 10.14 beta.

 

The App really needs to be improved. It's umbeliavable that it's easier and faster to do something directly on the iPhone than on a 3-4K powerful Mac hardware.

 

2018 MBP 15, Mojave beta 18A377a, Fusion 1.2, all as up-to-date as possible.

GoPro
Posts: 19,776

Re: Fusion Studio 1.2 - always crashing on OSX

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Thank you for the feedback, @davipt. We are submitting this in addition to the details that we have already sent to the team. Please continue to watch out for updates. Best regards!

Hiker
Posts: 14

Re: Fusion Studio 1.2 - always crashing on OSX

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One additional piece of information, but I'm still not 100% sure about this and will do some more tests later, maybe only over the weekend.

 

One difference for my previous usage of the app is that before I was only saving JPEG files - used the Fusion mainly to capture 1 photo/second sequences to upload to Mapillary (plus some test videos) and for Mapillary I needed a lot of space, thus JPEG was enough.

 

During the last weeks, on vacation, I've tried some night photos, and thus enabled the whole set of RAW + ProTune.

 

If I pick my files and select only the JPEGs (front and back), without the RAW companion file, the app no longer crashes, or at least it didn't the three times I tested (hence why I need to test it further).

 

So, simple words, the crash *may* be related to RAW photos and to the processing of the GPR files.

 

If anyone could also test this, it could help us all. Pick your files and dump into a folder only the JPEG files (FRONT and BACK), without the GPR files. See if the Fusion App still crashes when trying to render the thumbnails.

 

This test did not include the videos though, so there's still a remote chance that it may be a video that is crashing the app. Probably not because when my app crashes, it's already showing the slots for my content, and the crash is about the time the first thumbnail should appear, and most of my files are photos.

 

Hope this helps. 

GoPro
Posts: 19,776

Re: Fusion Studio 1.2 - always crashing on OSX

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This is interesting to note, @davipt. We will do a test on our end as well. Thank you for the additional information. 

Hiker
Posts: 14

Re: Fusion Studio 1.2 - always crashing on OSX

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Appologies but it is *not* about the raw images. I can only test this more thouroughly during the weekend. This is something about load - too many media files being processed. What I did was splitting my media (just 20GB, maybe 200 pieces of media, maybe 10 videos, everything else photos, I'll confirm later) into individual days, where each day would then have maybe 30 photos and 1 or 2 videos. With these, even though the photos are RAW and have the GPR on the folder, the app worked without crashing.

 

What I now need to test is if there's any corrupted file that makes it crash, or if there's some kind of limit that puts too much load and crashes. Maybe something like having more than 2 videos, or more than 20 photos.

 

One thing I noticed is that the Fusion app takes the Mac GPU to the limit, filling up all memory and most GPU usage, to the point that macOS becomes laggy and the mouse becomes jumpy. This was unberable on my previous MBP 15 with the Intel Pro integrated GPU (the minimum hardware), and was one of the reasons that made me upgrade to the MBP 2018 (pre refresh) with the proper GPU. Still with 3K€ of machine, the machine is laggy. I've opened a bug on Apple because the system shall not be affected by any app, but I'm mentioning this because *maybe* the Fusion app is trying to process *all* media in paralel, without some kind of limited queue, and when all this media is thrown into the GPU, Mojave's new GPU "protection" may be killing the Fusion app.

 

Still, notice to everyone else, please try to run the app with just a couple dozen media files and see if the app handles it. 

Hiker
Posts: 14

Re: Fusion Studio 1.2 - always crashing on OSX

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Continuing my saga, I can now reliably crash the app in two situations:

 

- trying to load hundreds of files, even if most of them are photos, crashes the app. I still suspect this is caused by the GoPro app trying to allocate too many resources on the GPU. I'm using iStats Menu, and even when just trying to generate the thumbnails, the GPU memory is 100% occupied, and the whole system is laggy - even the mouse cursor is not smooth and jumps around. Independently of GoPro pushing the GPU to the limits, macOS shall not become laggy, and probably after my initial bugreport into Apple, macOS may not be trying (and failing) to throttle the usage, and eventually somewhere it returns something unexpected to the Fusion app, and the app crashes.

 

The solution is to do the processing in smaller batches. Even something like a dozen videos with about a minute may take several hours to process, so just get used to the fact that post processing is gonna take days, and don't try to do everything at the same time.

 

- the second reason, in my case, that crashes the Fusion mac App, not related to quantity, is a video that got corrupted. While recording, the Fusion gave me an error on SD2, probably due to excessive shaking of the camera, and taking the SD card out and back in, the camera said something like "recovered video". The video is there, and it just seems to lack the thumbnail. Trying to play it on the iPhone / iPad seems to work - at least it plays the first seconds. Haven't tried to render it on the mobile. However, trying to load this video on the Fusion Mac app will make the app crash right away. I'm pretty sure it's not just the lack of the THM file that crashes it. Probably the MP4 of the second camera got corrupted at the end, maybe even got different time length than the first camera. That's okish. We just need to assume that if the camera crashes or the SD gives some error, the recording may be lost.

 

The solution is to pick the original files and copy them one by one (the whole group of BACK and FRNT and all extensions), and try to identify if there's a particular file that crashes the app, and ditch that file. 

GoPro
Posts: 19,776

Re: Fusion Studio 1.2 - always crashing on OSX

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Great input, @davipt. Thank you for sharing these helpful information on preventing Fusion Studio crashes. While importing media into the GoPro Fusion Studio app, a red bar appears at the top of the window with an error message and code displayed. The error codes specify the source of error, say if the media is too short, or if the decoder is not able to seek the beginning of a video. Do you recall ever seeing such a notification? 

Sightseer
Posts: 2

Re: Fusion Studio 1.2 - always crashing on OSX

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Any updates on this? Fusion Studio 1.3 also has a similar issue. It doesn't even restore the crashed session and keeps crasing again. I really expected a better software from GoPro. Really disappointing.

GoPro
Posts: 27,110

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi @hardygorge28736

 

Do you have your OS updated to 10.14.1?

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Fusion Studio 1.2 - always crashing on OSX

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Yes, I have upgraded to 10.14.1 recently. Fusion Studio did crash before upgrade also.

Additionally, when it crashes it won't recover the session and choosing to recover the session it crashes again. If I reboot my computer and open FusionStudio, it won't even show the recovery message anymore. With a software this unstable, having the ability to save the session seems to be a bare minimum.

Hiker
Posts: 10

Re: Fusion Studio 1.2 - always crashing on OSX

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I'm having the same problem. Reported the issue to support, uploaded log files, machine specs... Nothing from support for 2 weeks. Really disappointing. 

 

Just for the notes - I'm running a MacPro, 32 GB RAM, D700 graphics cards on High Sierra - all current. I also tried Mojave, but the same results. Sometimes I'm lucky and can render out short clips - other times Fusion Studio crashes when opening the media files.

 

The local Apple store ran hardware diagnostics for a weekend, and the machine came back clean. Since the rest of my software runs fine in a professional environment, it sure looks like this is on GoPro.

 

Need to get some action here please.

 

Bill

GoPro
Posts: 27,110

Re: Fusion Studio 1.2 - always crashing on OSX

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Hi @hpictures

 

Please follow with our Support Team regarding your case.

You may reach them via phone or chat.

 

Thanks!

Ej