Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Fusion Studio 1.1 Mac: slow offloading, stitching slows entire machine. Where are the log files?

[ Edited ]

Hi GoPro-Community,

 

I have the Fusion and use the Fusion Studio 1.1 application on a mac for offloading, stitching and reencoding the files. The software does frustrate me a lot, because it is very slow. Offloading seems to happen with USB 2.0 speed. Stitching and reencoding of a 23 minute clip seems to take longer than 24 hours, I am still waiting. I could live with that, honestly, but what I really dislike is that it slows down the computer. Even the mouse cursor won´t react normally. Activity monitor does not show heavy processor usage, so I wonder what is going on. Where can I have a look into the log files of Fusion Studio 1.1?


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Fusion Studio 1.1 Mac: slow offloading, stitching slows entire machine. Where are the log files?

Hey @epiccreek0043,

 

If you get in touch with our Support Team they can look into what is going on! You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Fusion Studio 1.1 Mac: slow offloading, stitching slows entire machine. Where are the log files?

Hey @epiccreek0043,

 

If you get in touch with our Support Team they can look into what is going on! You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan