11-15-2018 05:16 AM
I have shot some footage on the Fusion camera at 5.2K 30p
I did an export for editing, using ProRes codec at 4k with stabilization.
I bring the clips into FCPX and they work great, look good etc.
I go to export as mp4 and I see a seam in the output. Does not matter if I use Compressor, Adobe Media Encoder or the Fusion App itself to make an mp4.
Not sure if this issue has to do with camera or settings.
The camera was oriented with the lens centered where the seam is...
Any ideas on how to fix or avoid this?
11-25-2018 07:49 AM
If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help with determining the source of the trouble and walk you through the next steps. You may reach them by phone or chat. When you do, please make sure that you have sample clips ready, and that you have access to the camera as well as your computer. This way, they will be able to get you assisted as quickly as possible.
Let us know how it works out.