Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-81540%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81540%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43937%22%20target%3D%22_blank%22%3E%40randalls58%3C%2FA%3E%20-%20GoPro%20cameras%20don't%20download%20directly%20through%20the%20Devices%20on%20Macs.%20The%20SD%20card%20is%20readable%20when%20importing%20directly%20using%20an%20SD%20adapter%2C%20but%20for%20most%20GoPro%20cameras%2C%20and%20with%20the%20Fusion%20specifically%2C%20we%20recommend%20using%20our%20software%20to%20import%20your%20content.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhen%20importing%20using%20Fusion%20Studio%2C%20be%20sure%20to%20power%20on%20the%20Fusion%20after%20it's%20connected%20to%20your%20computer.%20If%20it's%20off%2C%20it%20will%20go%20into%20a%20charging%20mode%2C%20but%20when%20turned%20on%2C%20Fusion%20Studio%20should%20automatically%20start%20the%20import%20process.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-81969%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81969%22%20slang%3D%22en-US%22%3EI%20have%20tried%20two%20different%20SD%20card%20adapters%2C%20and%20neither%20are%20letting%20the%20video%20files%20transfer%20over.%20I%20also%20plugged%20in%20my%20camera%2C%20then%20turned%20it%20on.%20When%20I%20select%20browse%20camera%2C%20the%20loading%20screen%20appears%20but%20cuts%20back%20to%20the%20get%20started%20page.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82116%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82116%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43937%22%20target%3D%22_blank%22%3E%40randalls58%3C%2FA%3E%20-%20When%20you%20use%20the%20adapter%20and%20open%20the%20folder%20on%20your%20computer%2C%20are%20you%20able%20to%20see%20the%20files%20in%20the%20folder%3F%20I'm%20trying%20to%20figure%20out%20why%20you%20aren't%20being%20able%20to%20move%20those%20files%20over%20since%20they're%20just%20normal%20files%20when%20you%20move%20them%20that%20way.%20Does%20your%20computer%20give%20you%20any%20error%20messages%20indicating%20why%20you%20can%20move%2Fcopy%20the%20files%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82152%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82152%22%20slang%3D%22en-US%22%3EI%20can%20see%20the%20files%20on%20the%20computer%2C%20but%20when%20I%20select%20add%20media%20on%20fusion%20studios%2C%20the%20files%20show%20but%20none%20of%20the%20files%20can%20be%20selected%20to%20upload.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82204%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82204%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20only%20reason%20I%20can%20think%20of%20with%20that%20is%20if%20not%20all%20of%20the%20files%20(the%20LRV%2C%20etc.)%20on%20the%20SD%20card%20weren't%20also%26nbsp%3Btransferred%20over.%26nbsp%3BFusion%20requires%20all%20of%20the%20files%2C%20and%20not%20just%20the%20main%20video%20file%2C%20in%20order%20to%20work.%20If%20that's%20not%20it%2C%20please%20do%20reah%20out%20to%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20so%20we%20can%20try%20to%20go%20through%20the%20importing%20process%20with%20you%20and%20see%20where%20the%20errors%20are.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84093%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84093%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20off%20the%20chat%20with%20Support%20on%20this%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20being%20told%2C%20%22you%20must%20use%20the%20original%20cable%20that%20came%20with%20the%20Fusion%22.%20To%20my%20surprise%20it%20did%20work.%20I%20have%206-8%20or%20more%20of%20the%20GoPro%20USB-C%20cables%2C%20as%20I%20do%20own%20a%20H5%2C%20H6%2C%20a%20Grip%20etc.%20I%20had%20not%20seen%20it%20necessary%20to%20keep%20the%20original%20Fusion%20cable%20separate.%20Honestly%20I%20don't%20buy%20it%2C%20and%20expect%20the%20problem%20to%20persist.%20Hope%20this%20helps%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84633%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84633%22%20slang%3D%22en-US%22%3E%3CP%3EFigured%20this%20out%20after%20help%20from%20the%20support%20line.%20Posting%20so%20others%20can%20see.%20Link%20below%20helped%20guide%20me%20(method%202).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FHow-to-Import-Camera-Files-to-a-Computer-Mac%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FHow-to-Import-Camera-Files-to-a-Computer-Mac%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20issue%20was%20importing%20the%20two%20different%20front%20and%20back%20files%20together.%20The%20two%20files%20have%20to%20be%20imported%20under%20the%20same%20folder%2C%20that%20way%20they%20render%20the%20full%20view.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20now%20successfully%20using%20overcapture%20on%20fusion%20studio.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84881%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84881%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20first%20time%20I%20plugged%20the%20camera%20in%2C%20it%20took%20perhaps%202%20hours%20to%20read%20the%20(100)%20files%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85352%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85352%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Fusion%20is%20doing%20the%20same%20thing.%20It%20wont%26nbsp%3Blet%20me%20browse%20the%20camera.%20Seems%20like%20a%20software%20issue%20with%20either%20the%20Fusion%20or%20the%20Studio.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85589%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85589%22%20slang%3D%22en-US%22%3E%3CP%3EMine's%20the%20same.%20The%20camera%20gets%20into%20charging%20mode%20even%20if%20it's%20turned%20on.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85830%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85830%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20having%20this%20problem%20as%20well%2C%20and%20the%20solution%20I%20figured%20out...%20kinda%20made%20me%20feel%20dumb.%20I%20had%20the%20USB-c%20end%20of%20the%20cable%20plugged%20in%20backwards%20into%20the%20Fusion.%20Silly%20me%2C%20I%20thought%20USB-c%20was%20supposed%20to%20be%20ambidextrous!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86989%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86989%22%20slang%3D%22en-US%22%3EI%20re-installed%20the%20Fusion%20Studio%20App%2C%20then%20it%20worked%20importing%20directly%20via%20USB!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-112571%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-112571%22%20slang%3D%22en-US%22%3E%3CP%3EWow...%20is%20it%20trure%20you%20need%20the%20original%20cable%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20so%2C%20that%20sucks....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnybody%20know%20if%20you%20can%20get%20extras%20cables%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPhil%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-119105%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119105%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20this%20problem%20continuesly%20and%20cannot%20do%20nothing%20with%20the%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3Erandalls58%20wrote%3AI%20have%20tried%20two%20different%20SD%20card%20adapters%2C%20and%20neither%20are%20letting%20the%20video%20files%20transfer%20over.%20I%20also%20plugged%20in%20my%20camera%2C%20then%20turned%20it%20on.%20When%20I%20select%20browse%20camera%2C%20the%20loading%20screen%20appears%20but%20cuts%20back%20to%20the%20get%20started%20page.%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CBR%20%2F%3Emedia%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-119197%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119197%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20weird%20that%20you%20can't%20even%20download%20from%20the%20SD%20cards.%20Just%20to%20confirm%2C%20is%20there%20any%20kind%20of%20lock%20on%20the%20cards%20so%20data%20can't%20be%20pulled%20off%3F%20What%20maker%20and%20model%20cards%20are%20you%20using%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130981%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130981%22%20slang%3D%22en-US%22%3E%3CP%3EMac%20High%20Sierra%2010.13.2%3C%2FP%3E%3CP%3EWas%20having%20the%20same%20problems...%20Removed%20goprp%20studio%20and%20rebooted...%20all%20works%20fine%20now.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-149523%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-149523%22%20slang%3D%22en-US%22%3E%3CP%3EJeff.%20I've%20tried%20the%20following.%20USB%20cable%20both%20ways%20up.%20Power%20on%20after%20plugging%20in.%20Power%20already%20on.%20App%20off%20when%20powing%20on.%20None%20of%20which%20work%20to%20connect%20the%20camera%20to%20fusion%20app.%20Further%20suggestions%20to%20edit%20the%20footage%20from%20my%20very%20expencive%20(currently%20worthless)%20camera%20would%20be%20much%20appreciated.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESecond%20point.%20editing%20footage%20on%20my%20iphone%20x%20does%20work%20but%20I%20cant%20edit%2030%20seconds.%20max%2015.%20third%20point.%20After%20edit%20on%20teh%20phone%20i%20cant%20download%20the%20clip%20to%20the%20phone%2C%20all%20i%20can%20do%20is%20load%20it%20to%20FB...%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20in%20all%20I'm%20disapointed%20this%20is%20not%20straightforwards.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20was%20purchased%20for%20a%20very%20special%20job.%20Filming%20over%20the%20new%20Hong%20Kong%20to%20mainland%20china%2055%20km%20bridge.%20Camera%20mounted%20on%20aircraft%20with%20fireworks%20on%20the%20wings.%20This%20will%20never%20be%20repeated.%20The%20footage%20remains%20on%20the%20cards%20and%20not%20accesible.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20must%20try%20harder.%20This%20camera%20is%20a%20failure%20at%20the%20moment.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eadvice%20please.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-159634%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-159634%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56451%22%20target%3D%22_blank%22%3E%40airdisplays%3C%2FA%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHave%20you%20found%20any%20success%20with%20importing%20manually%20into%20Fusion%20Studio%3F%20I've%20discovered%20that%20some%20users%20are%20modifying%20the%20FRONT%20and%20BACK%20folders%20before%20importing%20with%20an%20SD%20adapter%2C%20but%20that%20actually%20messes%20up%20the%20process.%20This%20article%20shows%20the%20steps%20for%20importing%20manually%2C%20but%20you%20have%20to%20follow%20them%20with%20precision.%20Let%20me%20know%20which%20part%20of%20the%20importing%20process%20you%20get%20stuck%20on%20so%20I%20can%20offer%20some%20assistance.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E~%20Mowens%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-80451%22%20slang%3D%22en-US%22%3EFusion%20Isn't%20Connecting%20to%20Mac%20via%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-80451%22%20slang%3D%22en-US%22%3E%3CP%3EI%20plug%20my%20fusion%20in%20my%20mac%2C%20and%20the%20usb%20logo%20is%20showing%20on%20the%20screen.%20The%20fusion%20is%20not%20listed%20under%20the%20devices%20on%20my%20mac%2C%20nor%20image%20capture.%20The%20fusion%20studio%20app%20doesn't%20pick%20up%20the%20camera%20either%2C%20and%20the%20files%20will%20not%20transfer%20over.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-80451%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20Fusion%20Studio%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Tourist
Posts: 4
Accepted Solution

Fusion Isn't Connecting to Mac via USB

[ Edited ]

I plug my fusion in my mac, and the usb logo is showing on the screen. The fusion is not listed under the devices on my mac, nor image capture. The fusion studio app doesn't pick up the camera either, and the files will not transfer over.


Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: Fusion Isn't Connecting to Mac via USB

@randalls58 - GoPro cameras don't download directly through the Devices on Macs. The SD card is readable when importing directly using an SD adapter, but for most GoPro cameras, and with the Fusion specifically, we recommend using our software to import your content.

 

When importing using Fusion Studio, be sure to power on the Fusion after it's connected to your computer. If it's off, it will go into a charging mode, but when turned on, Fusion Studio should automatically start the import process.

 

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,858

Re: Fusion Isn't Connecting to Mac via USB

@randalls58 - GoPro cameras don't download directly through the Devices on Macs. The SD card is readable when importing directly using an SD adapter, but for most GoPro cameras, and with the Fusion specifically, we recommend using our software to import your content.

 

When importing using Fusion Studio, be sure to power on the Fusion after it's connected to your computer. If it's off, it will go into a charging mode, but when turned on, Fusion Studio should automatically start the import process.

 

Jeff

Highlighted
Tourist
Posts: 4

Re: Fusion Isn't Connecting to Mac via USB

I have tried two different SD card adapters, and neither are letting the video files transfer over. I also plugged in my camera, then turned it on. When I select browse camera, the loading screen appears but cuts back to the get started page.
GoPro Community Manager
Posts: 5,858

Re: Fusion Isn't Connecting to Mac via USB

@randalls58 - When you use the adapter and open the folder on your computer, are you able to see the files in the folder? I'm trying to figure out why you aren't being able to move those files over since they're just normal files when you move them that way. Does your computer give you any error messages indicating why you can move/copy the files?

Tourist
Posts: 4

Re: Fusion Isn't Connecting to Mac via USB

I can see the files on the computer, but when I select add media on fusion studios, the files show but none of the files can be selected to upload.
GoPro Community Manager
Posts: 5,858

Re: Fusion Isn't Connecting to Mac via USB

The only reason I can think of with that is if not all of the files (the LRV, etc.) on the SD card weren't also transferred over. Fusion requires all of the files, and not just the main video file, in order to work. If that's not it, please do reah out to our Support team at https://gopro.com/help/ContactUs so we can try to go through the importing process with you and see where the errors are.

 

Thanks,

Jeff 

Tourist
Posts: 22

Re: Fusion Isn't Connecting to Mac via USB

Just off the chat with Support on this issue.

 

I am being told, "you must use the original cable that came with the Fusion". To my surprise it did work. I have 6-8 or more of the GoPro USB-C cables, as I do own a H5, H6, a Grip etc. I had not seen it necessary to keep the original Fusion cable separate. Honestly I don't buy it, and expect the problem to persist. Hope this helps you.

Tourist
Posts: 4

Re: Fusion Isn't Connecting to Mac via USB

Figured this out after help from the support line. Posting so others can see. Link below helped guide me (method 2).

 

https://gopro.com/help/articles/How_To/How-to-Import-Camera-Files-to-a-Computer-Mac

 

The issue was importing the two different front and back files together. The two files have to be imported under the same folder, that way they render the full view. 

 

I am now successfully using overcapture on fusion studio.