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Tourist
Posts: 2

Fusion App doesn't launch automatically upon connection with GoPro Fusion camera

Fusion app is not launching automatically. I tried the following without any success:
1) uninstall & reinstall the MAC App again
2) activated the "Automatic Launching" feature from the app preferences.
3) restart my MAC
4) restart my camera
5) trying several USB cables

I appreciate your assistance.

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GoPro
Posts: 5,850

Re: Fusion App doesn't launch automatically upon connection with GoPro Fusion camera

@redsand7511, sorry to hear about the trouble. What's the MacOS version installed? There are some troubleshooting suggestions here that will help: GoPro Fusion Studio App: Camera Not Recognized When Connected to Computer

Let us know how it goes.

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Tourist
Posts: 2

Re: Fusion App doesn't launch automatically upon connection with GoPro Fusion camera

Unfortunately, I tried all these but same problem is still exists.

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GoPro
Posts: 5,850

Re: Fusion App doesn't launch automatically upon connection with GoPro Fusion camera

@redsand7511, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.