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Sightseer
Posts: 1
Accepted Solution

Frustrating Issue: Quik sees no media to import

I've gone through all previous inquiries about this same problem and none of them resolved this issue.  Just got 2 Hero4's, connected via USB, Quik sees the GoPRo but says 0% of 32gb used. No media to import. But there are clearly 2 files on the camera. I don't have a microSD card reader so trying that isn't an option. Tried doing this on my MacbookPro and my MacPro desktop. Both are high powered systems, all up to date with 32gb ram, so it's not a hardware issue as far as I can tell.

 

Is there a setting on the camera that I need to adjust to allow Quik to see the files or do I need to go buy a MicroSD reader?

 

 

Screenshot 2018-04-07 18.20.53.png

Accepted Solutions
GoPro
Posts: 7,399

Re: Frustrating Issue: Quik sees no media to import

Hello @epiccave33548

 

If you have not tried already, check out the steps to fix here: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,399

Re: Frustrating Issue: Quik sees no media to import

Hello @epiccave33548

 

If you have not tried already, check out the steps to fix here: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-Quik-for-deskt...

Let us know how it goes. 

 

Thanks, 
Marius