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Tourist
Posts: 2

Foto extrahieren

Ich habe ein Video mit meiner GoPro 7 Black aufgenommen, wenn ich via der Desktop app ein Foto extrahieren möchte, dann ist da ein Fehler Siehe Anlage.

Benutze Win10 

mit Version 2.7.0.945

GH020236.jpg
Highlighted
GoPro
Posts: 15,175

Re: Foto extrahieren

Hi @hendrikd4

 

Thanks for sharing a copy of the extracted photo.

Does the same happen with other video files?

Have you tried the same file via the GoPro app for mobile?

 

Thanks!
Ej

Highlighted
Tourist
Posts: 2

Re: Foto extrahieren

Hi @aragon1006 

 

The same phonomena happens with the other videos I toke with my GoPro 7

All Videos are taken with: 1920x1440 with 60FPS and the video type is H264. 

 

I just tested it with an video from the GoPro 3 which works perfectly.

 

It does work perfectly on the mobile app.

 

Cheers,

Hendrik

Highlighted
GoPro
Posts: 15,175

Re: Foto extrahieren

Hi @hendrikd4

 

Sorry for the delay in getting back to you.

We have raised this to the team and we are waiting for updates.

You may use the mobile app for the mean time or other editing applications.

 

Thanks!

Ej