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GoPro
Posts: 9,742

Re: Folder naming

Thanks for the update, @capediver. Is the behavior the same even when you use an SD card adapter?

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Nomad
Posts: 166

Re: Folder naming

@aenriquez ...yes, correct folder creation but no deleting of files successfully transferred...but if it did work correctly this way, then that's not the point as I don't always want to have to remove the card...

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GoPro
Posts: 9,742

Re: Folder naming

@capediver, if it works fine using SD card adapter/reader, it might then be related to the MTP protocol used. You may try using different USB-C cable to see if that will make any difference.

 

Anyhow, this can also be related to similar issue that has been raised to us, and we've already shared this to the team. We will post any update or new information once we have any update available.

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Nomad
Posts: 166

Re: Folder naming

USB C cable is the GoPro cable supplied with the camera...tried a different cable, no change...files not deleted on camera despite message in Quik that they were removed.....