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Sightseer
Posts: 1

Re: Folder naming

Hi, i still have issue with the folder 1970-1-1. Even after updating the firmware manually it keeps the folder. I use the new 7 black with a 2016 MacBook pro. Please help for a solution.
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GoPro
Posts: 16,023

Re: Folder naming

[ Edited ]

Hello @stizziii. Perform a camera resat and format the SD card on your camera. Make sure to save first any GoPro media that you have as formatting the card will delete its contents. There are steps here https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero7 to guide you. Let us know how it goes for you. 

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Nomad
Posts: 169

Re: Folder naming

Reported earlier that Quik folder naming had resolved itself.....just updated Hero 7 to latest firmware 1.70 and bug is back....it still does not delete any files automatically after downloading and creates a single folder named 1970-01-01 in destination. Bah humbug!

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Nomad
Posts: 169

Re: Folder naming

[ Edited ]

BUMP....still not naming correctly, everything is lumped into folder: 1970-01-01......

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Explorer
Posts: 13,002

Re: Folder naming

Have you double checked the date/time on the camera?
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Nomad
Posts: 169

Re: Folder naming

Yes and it's current and up to date...thing is, it doesn't matter when the pics are taken, the same folder name (1970-01-01) is generated and everything gets dumped inside.....still not resolved

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GoPro
Posts: 19,720

Re: Folder naming

[ Edited ]

Hi Everyone!

 

Sorry for any troubles caused.

We have reported this issue to the team.

We'll have this post updated as soon as we have additional information.

 

 

Thanks!
Ej

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Nomad
Posts: 169

Re: Folder naming

OK, so again it's happened, for no reason...no updates, no reset, no restart, time and date is correct...Quik loaded the files correctly into correctly dated folders....GREAT ......but still doesn't delete files from camera so halfway there again.....