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Nomad
Posts: 175

Folder naming

[ New ]

Using Quik to auto-transfer to my desktop when I connect my GP7 works well but it keeps creating the same default folder in the location designated in the settings: 1970-01-01.

The result is that all files end up in the same folder and not by date of creation as I would have expected.

The date and time on the GP7 is set, the metadata info for the individual files created shows correct dates, what am I doing wrong?

I would have expected that Quik will create a folder dated as per the metadata that contains all clips from that day, so after a few days of shooting, I will have a number of sequentially dated folders....right now everything, every day, irrespective of date, goes to a folder named "1970-01-01"

GoPro Community Manager
Posts: 7,798

Re: Folder naming

[ New ]

@capediver - When we've seen these issues in the past, it's been caused by some error with the firmware on the camera itself. Try doing a manual update on the firmware. You can find instruction on the page for your camera at https://gopro.com/update.

 

Thanks,
Jeff

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Nomad
Posts: 175

Re: Folder naming

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Hey, Jeff, thanks for your reply, I should have reported back earlier...the problem seems to have resolved itself...files now been saved in allocated folder as per date recorded/created.

 

Only issue now is with auto-delete after transfer as reported in other topics for Quik....transferred files are not deleted automatically....waiting on update.

GoPro Community Manager
Posts: 7,798

Re: Folder naming

[ New ]

For the auto-delete, the default setting is for the files not to be auto-deleted. If you've selected to have that option turned on, you can turn it back off.

 

Typically, the files that aren't imported are either corrupted or are not GoPro files. If you can provide specifics on any files that Quik for Desktop was not able to import, please post those details and we'll see if we can spot what the issue is.

Nomad
Posts: 175

Re: Folder naming

[ New ]

Jeff,the files that are not deleted are the actual GP video files themselves. I have selected the option to have Quik open when camera detected, transfer files and then have them deleted after transfer. 

 

Here's my workflow (Macbook pro with latest firmware 10.14.2, Quik 2.7.0.874 and GP7 1.61)

1. Plug in GP7 and turn it on

2. Quik detects camera and opens automatically and transfers files to selected folder...no issues and folders are created by date..great!

3. When file transfer is complete, Quik then "deletes" files as i selected this option in settings...great!

4. I disconnnect the camera

5. If I check the sd card via USB adapter, the files are still there and this is confirmed if i start at 1. again as quik transfers files again.

 

I have seen this same reported elsewhere on this forum - "Deleting files after import - Problem"

 

GoPro Community Manager
Posts: 7,798

Re: Folder naming

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Got it. Not sure why that's happening. Are you seeing all of the GoPro files (none are being deleted) or just some formats?

Nomad
Posts: 175

Re: Folder naming

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All, as if nothing has been deleted.....only way to clear the card is delete via SD card adapter or in-camera format.....

 

As an aside, can Quik not allow one to select the files before transferring ie have a preview so you can decide which files to transfer and which to leave/delete instead of transferring everything then selecting which you want to finally save?

GoPro
Posts: 20,523

Re: Folder naming

[ New ]

Thank you for the details you provided, @capediver. This maybe similar to the issue reported through the thread you referred to although in that one, only the .LRV and .THM files are kept. The MP4 files are deleted. We are still waiting for a response from the team. We will keep you posted. 

Sightseer
Posts: 1

Re: Folder naming

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Hi, i still have issue with the folder 1970-1-1. Even after updating the firmware manually it keeps the folder. I use the new 7 black with a 2016 MacBook pro. Please help for a solution.
GoPro
Posts: 20,523

Re: Folder naming

[ New ]

Hello @stizziii. Perform a camera resat and format the SD card on your camera. Make sure to save first any GoPro media that you have as formatting the card will delete its contents. There are steps here https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero7 to guide you. Let us know how it goes for you. 

Nomad
Posts: 175

Re: Folder naming

[ New ]

Reported earlier that Quik folder naming had resolved itself.....just updated Hero 7 to latest firmware 1.70 and bug is back....it still does not delete any files automatically after downloading and creates a single folder named 1970-01-01 in destination. Bah humbug!

Nomad
Posts: 175

Re: Folder naming

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BUMP....still not naming correctly, everything is lumped into folder: 1970-01-01......

Explorer
Posts: 13,055

Re: Folder naming

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Have you double checked the date/time on the camera?
Nomad
Posts: 175

Re: Folder naming

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Yes and it's current and up to date...thing is, it doesn't matter when the pics are taken, the same folder name (1970-01-01) is generated and everything gets dumped inside.....still not resolved

GoPro
Posts: 28,651

Re: Folder naming

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Hi Everyone!

 

Sorry for any troubles caused.

We have reported this issue to the team.

We'll have this post updated as soon as we have additional information.

 

 

Thanks!
Ej

Nomad
Posts: 175

Re: Folder naming

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OK, so again it's happened, for no reason...no updates, no reset, no restart, time and date is correct...Quik loaded the files correctly into correctly dated folders....GREAT ......but still doesn't delete files from camera so halfway there again.....

GoPro
Posts: 14,896

Re: Folder naming

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Thanks for the update, @capediver. Is the behavior the same even when you use an SD card adapter?

Nomad
Posts: 175

Re: Folder naming

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@aenriquez ...yes, correct folder creation but no deleting of files successfully transferred...but if it did work correctly this way, then that's not the point as I don't always want to have to remove the card...

GoPro
Posts: 14,896

Re: Folder naming

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@capediver, if it works fine using SD card adapter/reader, it might then be related to the MTP protocol used. You may try using different USB-C cable to see if that will make any difference.

 

Anyhow, this can also be related to similar issue that has been raised to us, and we've already shared this to the team. We will post any update or new information once we have any update available.

Nomad
Posts: 175

Re: Folder naming

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USB C cable is the GoPro cable supplied with the camera...tried a different cable, no change...files not deleted on camera despite message in Quik that they were removed.....