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Tourist
Posts: 6
Accepted Solution

Fisheye removal does not work

To remove the fisheye is not working as it should. Is there any solution to this problem


Accepted Solutions
Tourist
Posts: 6

Re: Fisheye removal does not work

[ Edited ]

The answer i got from gopro.

 

"

Hi Mikael,

Thanks for sending me that information! Unfortunately there are no more troubleshooting steps for us to move forward with.

In regard to  the earlier version of the software I am unable to provide it for you. It has come to my knowledge that even the earlier versions have this same recurring problem.

This is a known common issue and we have  a team working on this problem right now. Your information has provided us more knowledge on the topic and will use it to help us get this resolved.

We are looking at pushing out an update soon for the cameras and the software. This should hopefully address the issue and you will be able to go back to the clips you have previously recorded and edit the fisheye out of them. 

For now I would recommend shooting in linear view whenever you know you are wanting that setting.

I hope this helped out, if you have any other questions feel free to let me know!


Many Thanks,

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Fisheye removal does not work

I'm facing the same issue. Fisheye is not being removed if I convert a clip with "Remove Fisheye" active in advanced settings.

There are no changes after converting the clip.

 

Used software:

macOS Sierra 10.12.1

Go Pro Studio 2.5.10  

Tourist
Posts: 6

Re: Fisheye removal does not work

[ Edited ]

The answer i got from gopro.

 

"

Hi Mikael,

Thanks for sending me that information! Unfortunately there are no more troubleshooting steps for us to move forward with.

In regard to  the earlier version of the software I am unable to provide it for you. It has come to my knowledge that even the earlier versions have this same recurring problem.

This is a known common issue and we have  a team working on this problem right now. Your information has provided us more knowledge on the topic and will use it to help us get this resolved.

We are looking at pushing out an update soon for the cameras and the software. This should hopefully address the issue and you will be able to go back to the clips you have previously recorded and edit the fisheye out of them. 

For now I would recommend shooting in linear view whenever you know you are wanting that setting.

I hope this helped out, if you have any other questions feel free to let me know!


Many Thanks,

Sightseer
Posts: 2

Re: Fisheye removal does not work

when is this going to get fixed?
experiecing the same issue here.

Sightseer
Posts: 2

Re: Fisheye removal does not work

when is this going to get fixed?
experiecing the same issue here.

 

Macbook Pro 2014

OSX 10.11.6

GoPro Studio Version 2.5.10 (2.5.10.5365)
HERO5 

Hiker
Posts: 12

Re: Fisheye removal does not work

I have the same issue.

 

macOS Sierra 10.12.3 

GoPro Studio 2.5.10

Sightseer
Posts: 1

Re: Fisheye removal does not work

To Bad that until now, GoPro has done nothing to fix the GoPro studio fisheye removal option for Hero 5. They dont care about the customers need. 

Sightseer
Posts: 1

Re: Fisheye removal does not work

Same here. Clicking on Remove Fisheye does simply do nothing! At least I've found out neither me nor my PC are too stupid...