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Sightseer
Posts: 1

First time upload issues

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Im trying to upload media files for the first time to mac desktop. i have the quik app installed, logged in, gopro connected to the mac, gopro on, but am getting nothing, any ideas?

GoPro
Posts: 6,097

Re: First time upload issues

[ New ]

Hi @mitchb8207

 

Sorry to know that you aren't able to import your files from your camera to your mac. 

Have you tried using SD card adapter instead of connecting our camera directly.

If that will work - you may now reformat your SD card using your camera.

 

Try to record a video and check if you will now be able to transfer files by connecting your camera directly. 

 

-jay