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Sightseer
Posts: 2

File Transfer Black 8

[ New ]

Why does this program have to so hard. plug the Hero 8 in, Desktop opens and thats it, does not tranfer files across. 

Is it just me? I have never had a good experience with Quick in anyway and I should not have to pay for a subsribtion to view me videos.

 


Accepted Solutions
GoPro
Posts: 27,079

Re: File Transfer Black 8

[ New ]

Hi @braveflame38741

 

Can you please try using an SD card adapter instead?

 

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

 

You may also explore other programs that can be used for the same purpose.

Moreover, the GoPro App also supports importing, viewing, and editing GoPro media on a compatible mobile device. 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 27,079

Re: File Transfer Black 8

[ New ]

Hi @braveflame38741

 

Can you please check if the USB Connection setting is set to MTP?

See Camera is not Recognized when Plugged into a Computer USB Port

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: File Transfer Black 8

[ New ]
Hi aragon1006,
It says the USB is plugged in and states on the Gopro screen, nothing on the comp screen, say its connected on the app
GoPro
Posts: 27,079

Re: File Transfer Black 8

[ New ]

Hi @braveflame38741

 

Can you please try using an SD card adapter instead?

 

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

 

You may also explore other programs that can be used for the same purpose.

Moreover, the GoPro App also supports importing, viewing, and editing GoPro media on a compatible mobile device. 

 

Thanks!

Ej