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Sightseer
Posts: 2

FUSION APP - Crashes when importing video

[ Edited ]

Hi All,

Reading the forums I see that some were saying that the computer speeds were to blame for the app crashing. 

I went out and purchased a 2018 MacBook Pro 6 Core i9 - which set me back $10K

 

I downloaded a fresh copy of fusion, tried to import my video and sure enough, the app has crashed. I don't even get to the stage of selecting which video's I want to render. 

 

GoPRO team - I need a solution, I have all this awesome footage which is useless! I need to be confident that whatever I film, I can use!! 

 

PLEASE HELP! 

Screen Shot 2018-08-18 at 2.48.35 pm.png
Tourist
Posts: 3

Re: FUSION APP - Crashes when importing video

[ Edited ]

I have a similar problem. Fusion Studio was rendering a video when it crashed. Then I tried to restart it. A pop-up message came up asking me whether to send the crash report or not. I said send it. It tried to send it, but an error message came up telling me that the email could not be sent. I clicked OK. Fusion Studio then shut down. Now when I try to import files from that folder, the app crashes everytime. I renamed the folder. No luck. What am I supposed to do? HELP!

Tourist
Posts: 3

Re: FUSION APP - Crashes when importing video

I have the same problem with my brand new MacBook Pro 15 2018... I have the following configuration:

 

MacBook Pro 15 2018

2.2GHz 6-core Intel Core i7, Turbo Boost up to 4.1GHz, with 9MB shared L3 cache

1TB SSD

32GB of 2400MHz DDR4 onboard memory

Radeon Pro 560X with 4GB of GDDR5 memory and automatic graphics switching
Intel UHD Graphics 630

 

I'm able to run it fin with my 2015 MacBook Pro 15 and 2014 iMac 5K, but not with my 2018 MacBook Pro...

GoPro
Posts: 10,065

Re: FUSION APP - Crashes when importing video

Thank you all for sharing these information.

We'll have this checked further with the team in charge.

I'll keep this thread updated once we have information.

Sorry for any troubles caused.

 

Regards,

Ej

Tourist
Posts: 3

Re: FUSION APP - Crashes when importing video

[ Edited ]

Hi Ej,

 

Thank you for your reply. The last 4 days, whenever the app (Fusion Studio I am talking about) crashed, it was not possible to send out the crash report. I tried this on 2 different PC's with 2 different locations, it couldn't send out the crash report. When I clicked -Send- Button, it waited for a while, then a pop up message appeared saying that it was unable to send the crash report. Fyi. 

Tourist
Posts: 3

Re: FUSION APP - Crashes when importing video

I guess the team in charge is on holidays. NO reply, no useful help. Sorry to see such a poor support from such a powerful company. 

GoPro
Posts: 10,065

Re: FUSION APP - Crashes when importing video

 

Hi @magicalp

 

I am really sorry for the delay in getting back to you.

Please get in touch with our Support Team to isolate the issue further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

 

Thanks!

Ej