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Tourist
Posts: 2

Error while loading project. Some or all of the project may not have loaded

HELP!!!!

i am just crying in front of my computer. i worked hours and hours to make a movie and i can not open it. 

 

Go pro studio crashed several time. i lost ones my project but i didnt do to much, but not i did a lot and i tried to find a solution from internet but i couldnt find nothing. I am rabbish about computer language. i still have the project equateur 2017.gcs plus equateur 2017_AutoSave.gcs.tmp and also equateur 2017_Bak.gcs. if i open directly in goprostudio i have that message  "Error while loading project. Some or all of the project may not have loaded" and if i open directly the projet "go.pro.exe a cessé de fonctionné" ( yes i am french ) and when i check the size of my project , this is writing 0 octet. how it could be possible.... i am so frustating....

 

PLEASE HELP!!!!!

 

 

GoPro
Posts: 8,490

Re: Error while loading project. Some or all of the project may not have loaded

 

Hi @christelle81

 

The most important thing to check in these scenarios is your project's file size. If it's 0kb, then it's unfortunately lost. If your project file(will be in .gcs format) is larger than 0kb, then please contact GoPro Support and have them look through the project data and try to revive it.

 

You can also try the resolution shared on this thread.

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: Error while loading project. Some or all of the project may not have loaded

the project file size is 0kb. so i loose everything . the thing is i want to understand why? what happened? 

 

i wont advice people to use gopro studio. ok this is easy to use but it is hard to get until the end of the project and really frustationg when something happened , i dont know for what reason and delete all the work people are doing. i put like 50 hours for that project  and all gone.....

 

ok this is a free solfware but i spend lot of money on a camera gopro and i was expenting a better solfware.

 

and i am still frustating , not to understang why all my project is gone....