09-09-2017 10:02 AM
Dear Support Team,
I have just transferred 80% of my photos & videos through image capture manually; however, the rest 20% are unable to be transferred. I can view these photo / videos on my Gopro Hero 5. I looked at the troubleshooting guide and tried to import these problematic photo / video through the micro SD USB adaptor but unsuccessful. I have also updated my gopro camera's firmware with my iphone as per the guideline. But I still failed to import the photo / video by image capture and SD card adaptor. These photo / video are very valuable to me.. Please help.
09-13-2017 08:03 AM
If you are still having some issues with the import of your files check out this thread where some other users have found a solution:
Hope that helps!