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Reply
Hiker
Posts: 8

Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

Ola,

Estou com dois problemas no Quik PC:

1 - As miniaturas de Video ficam todas preta com um ponto de interrogacao no centro.

2 - Ao capturar Imagens de video fica travado na tela "Salvando em edição"

 

SO - Windows 10 Pro 64bit

Intel Core i5-9600K

16 GB Ram

NVIDIA GeForce GTX 1070

 

Desde já agradeco.

ScreenHunter 171.jpg
GoPro
Posts: 1,837

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

@valdineip80275, what version of Quik for Desktop do you have installed? Please ensure that you have the most latest version v2.7.0 installed.

 

Do the thumbnails appear black as well on your Windows file explorer screen? See if uninstalling and re-installing the app will help. Please also test with newly-captured files and check if the thumbnails will still appear black.

Hiker
Posts: 8

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

Olá,

Utilizo a versao atualizada: 2.7.0.945

 

Ja reinstalei e o problema persiste, alterei o local de armazenamento para um SSD mas tambem nao adiantou...

 

Obrigado @aenriquez 

Hiker
Posts: 8

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

No windows explorer esta tudo certo, as miniaturar aparecem
GoPro
Posts: 7,550

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

Hi @valdineip80275

 

Please make sure that your graphics card is up to date.

Also, if you are using a setup with multiple graphics card, try running it with the internal graphics card.

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

Let us know how it goes.

 

 

Thanks!
Ej

Hiker
Posts: 8

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

@aragon1006  Obrigado pela dica, mas tambem não funcionou, utilizo apenas uma placa grafica, os drives estao atualizado ela tem a opcao de drive para games ou aplicativos testei os dois mas continua na mesma.

Hiker
Posts: 8

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

Formatei a maquina reinstalei o SO e o problema persiste...
GoPro
Posts: 7,550

Re: Erro GoPro Quik PC - Capturar Fotos/Miniaturas de Videos

Thanks for trying @valdineip80275

Please let our Support Team check on this further.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

Don't forget to  mention the troubleshooting steps taken.

 

Thanks!

Ej