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Tourist
Posts: 2

Driver Missing - can't open .360 in GoPro Player

[ New ]

Hi,

 

When I try to open a .360 file on my SD card, GoPro Player says:

 

'Driver missing. Your computer can't enable required hardware capabilities, make sure you have your drivers up to date.@

 

I checked and all my drivers are up to date.

 

I checked the Minimum System Requirements for GoPro Player on my computer and these appear to meet the spec required on this page https://community.gopro.com/t5/en/What-Are-the-Minimum-System-Requirements-for-GoPro-Player/ta-p/413...

 

To be specific I have:

 

1 x NVIDIA GeForce GTX 960M

1 x Intel HD Graphics 530

 

Is there some other reason why my computer can't open a .360 file?

 

Any help, much appreciated

 

James

 


Accepted Solutions
GoPro
Posts: 15,660

Re: Driver Missing - can't open .360 in GoPro Player

[ New ]

Hello @jamesinedi. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Are you also able to open the GoPro Player app alone? Make sure that you have the latest version of the GoPro Player installed.

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All Replies
GoPro
Posts: 15,660

Re: Driver Missing - can't open .360 in GoPro Player

[ New ]

Hello @jamesinedi. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Are you also able to open the GoPro Player app alone? Make sure that you have the latest version of the GoPro Player installed.