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Sightseer
Posts: 3
Accepted Solution

Downloading Cloud Media from Desktop Quik App to Mac

I'm attempting to download my cloud media from the Quik Desktop app onto my macbook pro. I select the clip, then hit the download button. The notification icon spins, then turns into a 1. I click on the 1 and it says "0 items have been downloaded". I also have tried to right click on the media and select download. I get the same results. Any suggestions??

 

Thanks.


Accepted Solutions
Sightseer
Posts: 3

Re: Downloading Cloud Media from Desktop Quik App to Mac

I figured it out! Because I had set up an external harddrive as the location for media files, it would not download them unless that was plugged in. Once I plugged it in, the clips downloaded directly to the external drive.

 

Thanks.

View solution in original post


All Replies
GoPro
Posts: 8,407

Re: Downloading Cloud Media from Desktop Quik App to Mac

Hi @slimdaddy1698

 

I did a test just now and was able to download a video from the GoPro Plus. (Quik for desktop)

How long is the video you are working on?

Have you tried downloading via the GoPro app?

 

Thaknks!

Ej

Highlighted
Sightseer
Posts: 3

Re: Downloading Cloud Media from Desktop Quik App to Mac

I can get them to download from plus.gopro.com, just not from the desktop app. Downloading them from the GoPro app doesn't really help me with what I'm trying to do with the files. The clips are only about 4 seconds in length.

 

Thanks for your reply!

Sightseer
Posts: 3

Re: Downloading Cloud Media from Desktop Quik App to Mac

I figured it out! Because I had set up an external harddrive as the location for media files, it would not download them unless that was plugged in. Once I plugged it in, the clips downloaded directly to the external drive.

 

Thanks.