Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Hiker
Posts: 23

Dont See Videos in GoPro Quick

[ New ]

I can only veiw and download video from my Hero 4 BLK toPhotos on my iMac.

 

How can I veiw / download using Quick?

 

 


Accepted Solutions
GoPro
Posts: 6,097

Re: Dont See Videos in GoPro Quick

[ New ]

Hi @jcgtv,

 

You cannot use GoPro Quik to view HEVC file.

https://gopro.com/help/articles/block/hevc

 

You can use other video editing software or video player that supports HEVC.

 

 

-Jay

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Dont See Videos in GoPro Quick

[ New ]

Hi @jcgtv,

 

You cannot use GoPro Quik to view HEVC file.

https://gopro.com/help/articles/block/hevc

 

You can use other video editing software or video player that supports HEVC.

 

 

-Jay

Hiker
Posts: 23

Re: Dont See Videos in GoPro Quick

[ New ]

Your link was helpful, Thanks

 

I read that my comuter is too old, 2013 MAC, to play HEVC, BUT why was i able to do it before and not now?

... there are vids in Quick Media folder ...

 

Running macOS Hight Sierra  version 10.13.6

Hiker
Posts: 23

Re: Dont See Videos in GoPro Quick

[ New ]

 

 

Also, in Quik, it recognised my SD CARD (17% used) now it reads 0% on card...not true...and it does show that the camera is connected in both Quik and Photos (pictured)

gopro 1.png
Hiker
Posts: 23

Re: Dont See Videos in GoPro Quick

[ New ]

Again it works!!!!  in PHOTO, but not with Quik.  Ill bet once uploaed in PHOTOS they will show up in Quik...lets see

Screen Shot 2020-03-28 at 7.14.27 PM.png
GoPro
Posts: 27,179

Re: Dont See Videos in GoPro Quick

[ New ]

Hello @jcgtv

 

What SD card are you using?

If you haven't yet, please go over the step on Camera is Not Recognized on Quik for desktop - Mac

You may also check the settings on your Mac.

See if the "Access to Photos" option for Quik, was disabled in Security & Privacy settings.

Let us know how it goes.

 

Thanks!

Ej