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Sightseer
Posts: 2

Don´t allow to login mac desktop Quick app

I can login in the webpage but can´t in the desktop quick app? Wrong username or password and i Changed 3 times

Thanks in advance

 

Nicolas

GoPro
Posts: 8,509

Re: Don´t allow to login mac desktop Quick app

 

Hi @nnoseda

 

Kindly try these steps:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully

 

Let us know how it goes,

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Don´t allow to login mac desktop Quick app

Ej thanks for your response. Unfortunatkey did not work. I´m using the mac book with osx 10.11.6 and quick didn´t allow me to login.

I can login in my desktop mac but can´t in the laptop. And I use the user and password and works ok in the website.

Thanks again.

 

nicolas

 

Captura de pantalla 2018-09-03 a las 12.59.10.png
GoPro
Posts: 7,408

Re: Don´t allow to login mac desktop Quick app

Hello @nnoseda

 

By any chance, do you get any error message on Quik when you attempt login on your Mac laptop? If you are, and it gives you an authenticating message, see if the solution posted on this thread will help. 

Let us know how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 8

Re: Don´t allow to login mac desktop Quick app

Hi,

 

I have the same problem of a lot of people here. I just can't loggin to my account. I already performed the "restore default parameter" (available in the menu on the first window of "GoPro Quik") as mentionned below but no effect.

 

I also created a new account but nothing better.

 

I also checked in my library and i have no "application support" files to delete (i always use "appcleaner" to delete the application i didn't want)

 

I also checked my internet connexion (ethernet, wifi, with and without proxy) but nothing ...

 

I precise that my "GoPro" account still works because i can loggin from GoPro website. I have a 2018 IMac 5k with i7 processor with macOS High Sierra but I don't think the problem is from my computer.

 

I must upgrade my karma grip to connect my GoPro 6 camera and i have today no solution to do it.

 

Please help me ...... Please ....

Capture d’écran 2018-09-08 à 14.16.02.png
Tourist
Posts: 8

Re: Don´t allow to login mac desktop Quick app

Other information : I also tryed to connect by facebook account and it's still not working (no connexion available, i noticed only a frozen window)

GoPro
Posts: 7,408

Re: Don´t allow to login mac desktop Quick app

Hello @snowycreek73445

 

Have you been able to check or try out the steps recommended on this thread?  If you have and you are still not to able to login to Quik, it would be best to get in touch with our Support team so they can walk you through further troubleshooting steps. You can connect with them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

 

 

Tourist
Posts: 8

Re: Don´t allow to login mac desktop Quick app

I already tried to change and resend confirmation mail but it's not working. I'm sure it's a "host problem" but I don't know how to solve the problem. You will find enclosed my terminal host configuration.

 

Capture d’écran 2018-09-09 à 23.01.02.png

 

For the second part, sorry but I don't understand the tuto in below (the problem is already complicated but following a tuto in english for a french person, it's more difficult)   :

 

On a Mac, follow these steps:

  1. Click GO in finder (where ? in the Go Pro Quik software main windows ? in the mac OS spotlight ? in the mac os terminal ?) and GO TO FOLDER
  2. Then you will type  /private/etc/hosts then press Go
  3. Copy the host file on your Desktop. 
  4. Click open the "host" file and put in 127.0.0.1 localhost at the location below. Save the File, then put it BACK in the same folder it will ask you to replace it.
  5. ​​Relaunch Quik for Desktop. 

Please HELP