After contacting GP support on Sunday, I finally got a reply. The only thing is that I have no idea what they're talking about. Horrendous grammar. Can anyone make out what she's trying to say? Even the formatting was all off...
"I was able to check here on my team and I have something to ask for you if you have tried to choose the pre-request code beside on the Cineform code?
Feel free to reach out to us in customer support should you have additional questions or concerns and we would gladly address them all for you!
I hope you are doing well, please be safe!"
