Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-201785%22%20slang%3D%22en-US%22%3EDesktop%20quik%20for%20windows%20is%20not%20playing%20video.%20Has%20sound%20but%20no%20image.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-201785%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20tried%20to%20update%20graphics%20card%20but%20didnt%20help.%3C%2FP%3E%3CP%3ERight%20click%20on%20icon%20does%20not%20give%20options%20for%20graphics%20card%20or%20processor.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-201785%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-202287%22%20slang%3D%22en-US%22%3ERe%3A%20Desktop%20quik%20for%20windows%20is%20not%20playing%20video.%20Has%20sound%20but%20no%20image.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-202287%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F66335%22%20target%3D%22_blank%22%3E%40davidg376%3C%2FA%3E%2C%20May%20I%20know%20the%20specs%20of%20your%20computer%3F%26nbsp%3B%20In%20case%20you%20don't%20know%20how%20to%20check%20-%20check%20it%20by%20pressing%20the%20Windows%20key%20and%20R%20together.%26nbsp%3B%3CBR%20%2F%3E%20After%20that%20type%20in%20DXDIAG%20Click%20Save%20All%20Information%26nbsp%3B%20Save%20it%20on%20your%20desktop%20Open%20the%20file%20and%20then%20paste%20your%20details%20here.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20For%20the%20mean%20time%20you%20may%20try%20this%20troubleshooting%20steps.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Download%20and%20install%20this%3A%26nbsp%3B%3CA%20href%3D%22http%3A%2F%2Fcineform.com%2Fgopro-cineform-decoder%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fcineform.com%2Fgopro-cineform-decoder%26nbsp%3B%3C%2FA%3E%20Restart%20your%20PC%20and%20then%20Run%20the%20app%20in%20compatibility%20mode.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EChoose%20Windows%208.1%20or%20lower.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Then%20let%20us%20know%20if%20that%20will%20work.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-202513%22%20slang%3D%22en-US%22%3ERe%3A%20Desktop%20quik%20for%20windows%20is%20not%20playing%20video.%20Has%20sound%20but%20no%20image.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-202513%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jay%2C%3C%2FP%3E%3CP%3EIs%20this%20what%20you%20are%20after%3F%20Funnily%20enough%20I%20downloaded%20the%20old%20studio%20version%20and%20it%20seems%20to%20be%20working.%20But%20Quik%20still%20is%20not.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMachine%20name%3A%20LAPTOP-36CHVKV3%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Operating%20System%3A%20Windows%2010%20Home%2064-bit%20(10.0%2C%20Build%2014393)%20(14393.rs1_release.180329-1711%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20BIOS%3A%201.0.5%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Processor%3A%20AMD%20A12-9700P%20RADEON%20R7%2C%2010%20COMPUTE%20CORES%204C%2B6G%20(4%20CPUs)%2C%20~2.5GHz%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Memory%3A%2012288MB%20RAM%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3BCard%20name%3A%20AMD%20Radeon(TM)%20R7%20Graphics%3CBR%20%2F%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Chip%20type%3A%20AMD%20Radeon%20Graphics%20Processor%20(0x9874)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-202629%22%20slang%3D%22en-US%22%3ERe%3A%20Desktop%20quik%20for%20windows%20is%20not%20playing%20video.%20Has%20sound%20but%20no%20image.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-202629%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F66335%22%20target%3D%22_blank%22%3E%40davidg376%3C%2FA%3E%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Have%20you%20tried%20installing%20the%20decoder%20already%3F%26nbsp%3B%3CBR%20%2F%3E%20%3CA%20href%3D%22http%3A%2F%2Fcineform.com%2Fgopro-cineform-decoder%25C2%25A0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fcineform.com%2Fgopro-cineform-decoder%3C%2FA%3E%3CBR%20%2F%3E%26nbsp%3B%20%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERestart%20your%20PC%20and%20then%20Run%20the%20app%20(Quik)%20in%20compatibility%20mode.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EChoose%20Windows%208.1%20or%20lower.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Then%20let%20us%20know%20if%20that%20will%20work.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

Desktop quik for windows is not playing video. Has sound but no image.

Have tried to update graphics card but didnt help.

Right click on icon does not give options for graphics card or processor.

 


Accepted Solutions
GoPro
Posts: 3,505

Re: Desktop quik for windows is not playing video. Has sound but no image.

 

Hi @davidg376,

May I know the specs of your computer? 
In case you don't know how to check - check it by pressing the Windows key and R together. 
After that type in DXDIAG
Click Save All Information 
Save it on your desktop
Open the file and then paste your details here. 

For the mean time you may try this troubleshooting steps. 

Download and install this: http://cineform.com/gopro-cineform-decoder 
Restart your PC and then Run the app in compatibility mode. 

Choose Windows 8.1 or lower. 

Then let us know if that will work.

 

Regards, 

-Jay 

 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Desktop quik for windows is not playing video. Has sound but no image.

 

Hi @davidg376,

May I know the specs of your computer? 
In case you don't know how to check - check it by pressing the Windows key and R together. 
After that type in DXDIAG
Click Save All Information 
Save it on your desktop
Open the file and then paste your details here. 

For the mean time you may try this troubleshooting steps. 

Download and install this: http://cineform.com/gopro-cineform-decoder 
Restart your PC and then Run the app in compatibility mode. 

Choose Windows 8.1 or lower. 

Then let us know if that will work.

 

Regards, 

-Jay 

 

Sightseer
Posts: 2

Re: Desktop quik for windows is not playing video. Has sound but no image.

Hi Jay,

Is this what you are after? Funnily enough I downloaded the old studio version and it seems to be working. But Quik still is not.

 

Thanks

 

Machine name: LAPTOP-36CHVKV3
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.180329-1711
                     BIOS: 1.0.5
                Processor: AMD A12-9700P RADEON R7, 10 COMPUTE CORES 4C+6G (4 CPUs), ~2.5GHz
                   Memory: 12288MB RAM
               Card name: AMD Radeon(TM) R7 Graphics
          Chip type: AMD Radeon Graphics Processor (0x9874)

GoPro
Posts: 3,505

Re: Desktop quik for windows is not playing video. Has sound but no image.

 

Thanks! @davidg376,

Have you tried installing the decoder already? 
http://cineform.com/gopro-cineform-decoder 

 

Restart your PC and then Run the app (Quik) in compatibility mode. 

Choose Windows 8.1 or lower. 

Then let us know if that will work.

 

Regards, 

-Jay