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GoPro Apps for Desktop
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Tourist
Posts: 6

Desktop app freeze !!!

Hi ,

every thing works well till i click open in Create mode . 

then nothing became clikcable !!

every thing frezzzzz . 

Any recomndation ?

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GoPro
Posts: 5,842

Re: Desktop app freeze !!!

 

Hi @basels71

 

May I know the complete specs of your PC?

 

Can you provide the Operating System and Graphics Card details please? 

 

This normally happens if the system doesn't meet the system requirements. 

But if your system meets the system requirements we can try to check that. 

 

Regards,

-Jay 

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Tourist
Posts: 6

Re: Desktop app freeze !!!

Thank you for answering kindly find the attached photo

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Tourist
Posts: 6

Re: Desktop app freeze !!!

 
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GoPro
Posts: 5,842

Re: Desktop app freeze !!!

 

Hi @basels71,

 

Thanks!

It looks like you're computer is having a hard time processing the video and the app. 

 

 

What is the exact resolution of the video?

 

For your system it would be best if you'll use 1080 or 720. 

 

Let me know if that will help. 

If not please get back to us or contact GoPro Customer Support. 

 

Best Regards,

-Jay 

Highlighted
Tourist
Posts: 6

Re: Desktop app freeze !!!

Thanks Jay for the help , i am using 1080x920

but still cant use the desktop app, 

i think i missup with the graphic card or pc settings .

 

Highlighted
GoPro
Posts: 5,842

Re: Desktop app freeze !!!

 

Hi @basels71

 

Got it. 

 

You may try to contact GoPro Customer Support to have it checked. 

They are available via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay