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GoPro
Posts: 3,924

Re: Desktop Quick will not save to Edits

Hi @tomr3704,

 

Have you had a chance to get in touch with our Support Team directly?

 

I would suggest getting in touch if you have not as they can help to troubleshoot your specific system!

 

You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 5

Re: Desktop Quick will not save to Edits

Ryan,

 

Let's avoid the games.  Its' not my system that's needs debugging.

 

You folks released a new Rev without confirming the problems it would cause to many users.   Read the history of customer concerns.  I took one users advice and back rev'd the software, problem fixed.

 

I suggest you do more homewrok before releasing changes which cause your customers, many customers, problems.   

 

Pointing the finger at your customers systems is a rather antiquated, and dishonest, approach to customer service.

 

Regards,

Tom 

  

  

Sightseer
Posts: 1

Re: Desktop Quick will not save to Edits

I have the same problem. First, I cannot download GoPro Studio (as it's unsupported)... as a replacement You give me SH*** Quik App which is even not working. Sorry guys... my next camera won't be GoPro.

Tourist
Posts: 3

Re: Desktop Quick will not save to Edits

Yep. Really disappointed. Answers the question why the company is on the verge of collapse. For weeks I got the runaround with the same excuse. Got Dell support involved and GoPro disappeared from the conversation. Quick works great on my Iphone but the desktop wont save  30 sec on a new computer built above what they recommend for the windows version. I've moved on to PowerDirector for my desktop edits but you mentioned a fix for Quick desktop?

Sightseer
Posts: 1

Re: Desktop Quick will not save to Edits

Have exactly the same issue. No, it's not my system! All system requirements are (more than) met, other editing programs work just fine...so 3+ month and no solution offered by GoPro: Very poor.

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Tourist
Posts: 2

Re: Desktop Quick will not save to Edits

i am also having the same problem. im running a very capable pc system, and i cant even save a 60 seconds edit.

 

this app is complete garbage. there was a time, when the gopro app was easy to use, RELIABLE, powerful, could make your own trims, fades, all sorts. now i cant even make an edit longer than 60 seconds. i cant remeber the last time i too my adventure camera on an adventure that lasted 60 seconds....

 

i must agree with other users, this app and the direction things seem to be going, i will be very hesitant to buy another gopro.

 

the sony action camera app is free tro download. worth looking into, for those still struggling with this issue. plenty powerful enough.

GoPro
Posts: 7,891

Re: Desktop Quick will not save to Edits

Hello @swiftdawn63520

 

Sorry to hear about the trouble you are experiencing with the app. Is this still the same issue even with the latest version of Quik for desktop (v 2.6.2)? 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Desktop Quick will not save to Edits

Yes, everything is up to date. Very frustrating. I've given up, so no need to worry 😅