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Sightseer
Posts: 1

Deleting off the computer without deleting off the cloud

Videos have used up all my memory on my MacBook Pro. I moved all the videos to the gopro plus cloud so I could clear up the memory. But now it won't let me delete videos put of quik without also deleting them out of the cloud. Does anyone know how to delete from just one source?
GoPro
Posts: 5,358

Re: Deleting off the computer without deleting off the cloud

 

Hi @dockman

 

Deleting file on Quik or your computer should now affect the cloud but if you're seeing that message you can try to check the root or location of that photo and try to delete it from there not on the app. 

 

Just try to delete 1 that is not really important you can recover it on trash though. 

 

You may also contact our customer support team via phone or chat for real-time assistance. 

 

Regards,

-Jay