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Reply
Hiker
Posts: 230

Re: Deleting files after import - Problem


@danielr15 wrote:
It happens occasionally with all GoPro cameras. I think it might be related to the MTP protocol that is used. It's best to just format in the camera anyway.

 

 

Yes I have to do that if my files start to fill up card.

Last time I forgot it took ages to redownload all the files I had taken.

Hiker
Posts: 230

Re: Deleting files after import - Problem

ok, so after the firmware upate on camera to 1.61

 

Quik does NOT delete files.

Even if you manually select delete.

It does not delete.

Screenshot 2018-12-12 at 17.43.47.png
GoPro
Posts: 7,093

Re: Deleting files after import - Problem

Thank you for the update, @robindean. I just tested with a couple of newly updated HERO7 Black cameras, connected them to Quik for desktop for both Windows and Mac, tested with both the camera directly connected and using the SD card adapter and has not encountered the issue you were describing. Except, if we consider the THM and LRV files that remain on the SD card that are not read by Quik. 

 

Is the behavior the same even when you use an SD card adapter? 

 

 

Hiker
Posts: 230

Re: Deleting files after import - Problem


@mariustanya wrote:

Thank you for the update, @robindean. I just tested with a couple of newly updated HERO7 Black cameras, connected them to Quik for desktop for both Windows and Mac, tested with both the camera directly connected and using the SD card adapter and has not encountered the issue you were describing. Except, if we consider the THM and LRV files that remain on the SD card that are not read by Quik. 

 

Is the behavior the same even when you use an SD card adapter? 

 

 


It works as expected with sd card adapter.

Just not when camera plugged.

Just to be clear on 1.51 firmware quik said it deleted files (but had not)

on 1.61 it does not delete files and shows them as still taking up space on card.

GoPro
Posts: 7,093

Re: Deleting files after import - Problem

While using the Mac, we also saw the memory indicator bar to show about 8% memory space used. Verifying content on the camera, we see no media and File Finder determined that the space taken was for the THM and LRV files. Is it the same on your end? Or do the MP4/JPG files still show on camera/file finder? The Quik memory space used indicator showed zero at one time, even with LRV file still on the SD card, perhaps depending on the size and quantity if the MP4 files captured.

Hiker
Posts: 230

Re: Deleting files after import - Problem


@mariustanya wrote:

While using the Mac, we also saw the memory indicator bar to show about 8% memory space used. Verifying content on the camera, we see no media and File Finder determined that the space taken was for the THM and LRV files. Is it the same on your end? Or do the MP4/JPG files still show on camera/file finder? The Quik memory space used indicator showed zero at one time, even with LRV file still on the SD card, perhaps depending on the size and quantity if the MP4 files captured.


 

 

After I format the card I see the camera via quik showing around 1%.

 

Today I only managed 4 videos, all short, it was showing at 4% capacity.

 

The action is different with new firmware. Now the files remain all the time unless card is formated in camera.

On 1.51 it said deleted files and quik showed card to be empty.

 

GoPro
Posts: 7,093

Re: Deleting files after import - Problem

Got it. Thanks, @robindean. We have this shared to the team. We will post any update or new information once we have them.