Deleted GoPro Studio and installed Quik.. now .mov files won't open in Quik - HELP PLEASE

[katea7260]

Hi, I am really hoping someone can help me here :(

I was working on GoPro Studio, it kept crashing.. so I started saving manually after many unsaved crashes. Suddenly GoPro Studio crashed again and it now pops up with an alert saying that the file is 'Invalid'. I cannot open it at all. 

I had all my converted clips backed up to hardrive, but also cannot open these. 

I deleted Studio in the hope to reinstall it, then to find Studio is no longer active and only Quik is available. So, I have downloaded Quik but I cannot move any of my .mov converted files (that I was working on in Studio) across to Quik, even the ones on the hardrive! 

If anyone could help me I will be eternally greatful I have been working on this project for nearly a year before it crashed. As I said, I was saving it. I can still see the file in my documents and it has a size of 26MB so it must be there somewhere?! I just have no way of accessing it at all. 

Thanks all in advance x

[jayr3438 · Accepted solution]

Hi @katea7260, 

You can't open those files using Quik. 

But you can using other editing software. 

Quik only recognizes straight from camera files. 

You can contact GoPro Customer Support for more information and help. 

They are available via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay 

[quickdawn32826]

"unable to play file. File may be corrupted or in an unsupported format" . MicBergsma, can you help me to fix that? I can't make any video. My os is Windows 10

[jayr3438 · Accepted solution]

Hi @katea7260, 

You can't open those files using Quik. 

But you can using other editing software. 

Quik only recognizes straight from camera files. 

You can contact GoPro Customer Support for more information and help. 

They are available via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay