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Tourist
Posts: 5

Dashware crashing with no error message

I am trying to Create video with Dashware but once i click Create, the program just goes away without any reason given for the crash. I have made videos with it before so i know it works, using the same method as always. 

 

I exctact the GPS date using Taylor and Wayne, add the video, add the GPX file, add the gauges and then create. But this time it just turns off, no error message and nothing that I can see in the Log. I saw another post saying to install Visual C++ Redistributable 2015 but i cant because i have a newer version, according to Windows (10). 

 

The only difference is the resolution, this video is 3840x2160, the rest were 1080p.

 

Any help is much appreciated.

GoPro
Posts: 9,584

Re: Dashware crashing with no error message

Hi @nicewater16820

 

Please try the steps below:

  1. Try uninstalling and reinstalling
  2. Make sure you are running DashWare as the same user that installed it
  3. Right-click on the DashWare shortcut and choose the option to Run as Administrator

You may also check this thread.

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Dashware crashing with no error message

Thanks for that, but that hasnt worked. I cannot install the Visuall C++ thing becuase my computer wont let me, it seems that I have a newer version or it is already installed. 

GoPro
Posts: 7,891

Re: Dashware crashing with no error message

Hi @nicewater16820. It would be best  to get in touch with your computer manufacturer to check into getting the Visual C++ installed as it is essential for Dashware to operate. Thanks!